Windows 10: Your Outlook account settings are out of date
You don't have to give up. Maybe there is something that you are not doing the right way. Don't be afraid to remove the email account causing the problem because you can add it back again. This way you'll be making sure that both you email account and password are well written (See Dustsailor's post on page 1). I would even suggest after you remove the email account or accounts at issue to run:
dism /online /cleanup-image /restorehealth
before adding the email account(s) back. I am really encouraging you to have another shot at it.
Last edited by IronZorg89; 05 Mar 2016 at 14:57.
My issue is connected to another thread that I have going about credentials problems I'm having also. I have done quite a bit of work on fixing this. It goes beyond just the email accounts now.
I've gotten rid of everything, I've even had a fresh install of Windows, not particularly because of this problem, but I took advantage of that time hoping to resolve this issue as well
Your Outlook account settings are out of date
I'm quite open to being wrong or that I'm doing something incorrectly, that's how we learn the most sometimes! I've tried simply restoring it also.
Here's a link to the thread I was referring to:
Click here to enter your most recent credential - Fix in Windows 10 - Windows 10 Forums
Last edited by roystreet; 03 Mar 2016 at 21:53.
Reason: Added link
As I thought, there has got to be something else preventing you from fixing "your email account is out-of-date". I also found it very weird that Microsoft cannot help you fixing your credentials. What about completely closing the account and open a new one. This is just a suggestion and you should ask them. I read your post about 'entering your recent credentials' and in all likelihood, the problem is not related to your computer but to your Microsoft's account since you have done a clean install.
On another note, Are you by any chance on a dual boot system?. The reason why I am asking is because I have 2 PCs; one is running Windows 10 Pro only and the other one is running a dual system (Win 10 Pro + Win 7 Ultimate 64-bit). Microsoft's latest cumulative update KB3140743 ran fine on the computer with only Win 10 Pro, but basically screwed up big time my Mail account on the one with dual boot. I had to roll back with a system image backup to the time before the update and everything is now back to normal. KB3140743 is now on hold until I figure out what's going on. By and large, this is to tell you that sometimes Microsoft's updates can have bugs not compatible with one's PC configuration.
Lastly, I would suggest that you call Microsoft again and explain the credentials problem is still persisting even after a clean install. Maybe, this time around, you would fall on a more sympathetic customer service representative willing to help.
I don't really think it's my computer, but I had to throw that out there to open to maybe I'm wrong. I don't really see how it is. I haven't closed out the account, but I have tested other accounts & they still do it. Yesterday, I officially changed my main account on my Surface to just a local admin account. Today I still had to fix the email account b/c it is out of date. Now, usually I may just need to click the button to fix it & then it spins some & then it starts getting mail again & calendar is updated.
I don't have a dual boot system. In fact, I've tried it on a Gateway computer that I just have laying around that I can test things on. I believe I have the same problem on that machine.
It has been doing this for months, thru various updates. I can't quite put my finger on it. I also can't see what's going on-on the server side. I just thought...I believe this problem occurred when I had Windows 8 on my Surface, so it's not specific to Windows 10.
I'm sorry you've had a problem with your machine, it appears that MS has been more forceful in it's ways & frequently causing problems, even uninstalling peoples software - Now that hasn't happened to me though - Thankfully.
That's exactly what I said: the problem IS NOT with your computer. It's definitely with your email account for it has persisted even after a clean install. According to your last post, the problem seems to have been lurking around for quite a while (as you said, since you had Win 8 on your Surface Pro). In my humble opinion, the only way to fix your problem is either to get help from Microsoft with regard to your mail credentials or to close completely the email account(s) at issue. With the latter choice, you'll have to weigh the benefit against the implications of changing your email account such as backing up all your previous emails with Mailstore Home or Thunderbird, changing your email address for the new one(s) for all your contacts and so on..
So, the choice is yours. By the way, my problem has been fixed.
Very good Squibbon.
Thanks for sharing a solution to this problem.
Best of luck!!
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