Windows 10: Edge won't start Exception code: 0xc0000409


  1. Posts : 4,999
    Windows 10 Pro X64 15063.138
       19 Sep 2015 #1

    Edge won't start Exception code: 0xc0000409


    Not sure how long this has been the case but Edge won't open for me any more. I'm getting the following in Event Viewer:

    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          09/19/2015 8:57:55 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Desktop
    Description:
    Faulting application name: MicrosoftEdge.exe, version: 11.0.10240.16463, time stamp: 0x55d56349
    Faulting module name: eModel.dll, version: 11.0.10240.16463, time stamp: 0x55d55fb5
    Exception code: 0xc0000409
    Fault offset: 0x0000000000112813
    Faulting process id: 0xb28
    Faulting application start time: 0x01d0f33f628969aa
    Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eModel.dll
    Report Id: 9fb89539-31d8-43fa-bb13-00111f95d68f
    Faulting package full name: Microsoft.MicrosoftEdge_20.10240.16384.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: MicrosoftEdge
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-09-20T00:57:55.000000000Z" />
        <EventRecordID>7126</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Desktop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>MicrosoftEdge.exe</Data>
        <Data>11.0.10240.16463</Data>
        <Data>55d56349</Data>
        <Data>eModel.dll</Data>
        <Data>11.0.10240.16463</Data>
        <Data>55d55fb5</Data>
        <Data>c0000409</Data>
        <Data>0000000000112813</Data>
        <Data>b28</Data>
        <Data>01d0f33f628969aa</Data>
        <Data>C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe</Data>
        <Data>C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eModel.dll</Data>
        <Data>9fb89539-31d8-43fa-bb13-00111f95d68f</Data>
        <Data>Microsoft.MicrosoftEdge_20.10240.16384.0_neutral__8wekyb3d8bbwe</Data>
        <Data>MicrosoftEdge</Data>
      </EventData>
    </Event>
    
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          09/19/2015 8:57:56 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Desktop
    Description:
    Fault bucket 133188924389, type 5
    Event Name: MoBEX
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: Microsoft.MicrosoftEdge_20.10240.16384.0_neutral__8wekyb3d8bbwe
    P2: praid:MicrosoftEdge
    P3: 11.0.10240.16463
    P4: 55d56349
    P5: eModel.dll
    P6: 11.0.10240.16463
    P7: 55d55fb5
    P8: 0000000000112813
    P9: c0000409
    P10: 0000000000000007
    
    Attached files:
    C:\Users\rrkurtz\AppData\Local\Temp\WER2230.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_424cb9bde583f4fa27ef3e44c135bcf336b6c2b7_fae04a53_1dcf2378
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 9fb89539-31d8-43fa-bb13-00111f95d68f
    Report Status: 0
    Hashed bucket: 5b81c5b154f6f4bb5f15780a41816165
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-09-20T00:57:56.000000000Z" />
        <EventRecordID>7127</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Desktop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>133188924389</Data>
        <Data>5</Data>
        <Data>MoBEX</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>Microsoft.MicrosoftEdge_20.10240.16384.0_neutral__8wekyb3d8bbwe</Data>
        <Data>praid:MicrosoftEdge</Data>
        <Data>11.0.10240.16463</Data>
        <Data>55d56349</Data>
        <Data>eModel.dll</Data>
        <Data>11.0.10240.16463</Data>
        <Data>55d55fb5</Data>
        <Data>0000000000112813</Data>
        <Data>c0000409</Data>
        <Data>0000000000000007</Data>
        <Data>
    C:\Users\rrkurtz\AppData\Local\Temp\WER2230.tmp.WERInternalMetadata.xml</Data>
         <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_424cb9bde583f4fa27ef3e44c135bcf336b6c2b7_fae04a53_1dcf2378</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>9fb89539-31d8-43fa-bb13-00111f95d68f</Data>
        <Data>0</Data>
        <Data>5b81c5b154f6f4bb5f15780a41816165</Data>
      </EventData>
    </Event> 
    
    Log Name:      Application
    Source:        Microsoft-Windows-Immersive-Shell
    Date:          09/19/2015 8:57:56 PM
    Event ID:      5973
    Task Category: (5973)
    Level:         Error
    Keywords:      
    User:          DESKTOP\rrkurtz
    Computer:      Desktop
    Description:
    Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge  failed with error: The remote procedure call failed. See the  Microsoft-Windows-TWinUI/Operational log for additional information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
        <EventID>5973</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>5973</Task>
        <Opcode>0</Opcode>
        <Keywords>0x2000000000000000</Keywords>
        <TimeCreated SystemTime="2015-09-20T00:57:56.342842000Z" />
        <EventRecordID>7128</EventRecordID>
        <Correlation />
        <Execution ProcessID="3772" ThreadID="3256" />
        <Channel>Application</Channel>
        <Computer>Desktop</Computer>
        <Security UserID="S-1-5-21-794305362-3819479439-442165928-1001" />
      </System>
      <EventData>
        <Data Name="AppId">Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge</Data>
        <Data Name="ErrorCode">-2147023170</Data>
      </EventData>
    </Event>
    Tried running a Powershell fix I found

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    but it made no difference.
      My ComputersSystem Spec


  2. Posts : 366
    Windows 10 Home x64
       19 Sep 2015 #2

    I haven't used Edge for a few weeks, I just opened it and it came up fine, no problems. I'm on W10 Home x64. I have IE11, Edge, and Waterfox (Mozilla's x64) browsers installed.

    I compared versions and I have the same Microsoft Edge 20.10240.16384.0 as shown in your post, maybe reinstall Edge, other than that I don't know what you might do. I quick checked tutorials and didn't see much about edge.
      My ComputerSystem Spec


  3. Posts : 366
    Windows 10 Home x64
       19 Sep 2015 #3

    First and easiest thing to try, see if you can restore it to last week, or a point when Edge worked.

    Found this link from a Microsoft page with instructions to reinstall the Edge browser. http://www.techtantri.com/how-to-rei...-edge-browser/

    Probably good idea to do a backup/image before trying the Edge reinstall.
      My ComputerSystem Spec


  4. Posts : 4,999
    Windows 10 Pro X64 15063.138
    Thread Starter
       20 Sep 2015 #4

    Bingo! Good call.

    Followed the directions except I didn't delete the current Edge folder, just renamed it in case something went wrong.
    Rebooted, ran the Powershell command in a Administrator Powershell window and Edge works again.
      My ComputersSystem Spec


  5. Posts : 366
    Windows 10 Home x64
       20 Sep 2015 #5

    Glad it worked for you Google has been my friend quite a few times, and thanks
      My ComputerSystem Spec

  6.    21 Sep 2015 #6

    I have been waiting for 40 minutes and the screen looks just like it should but completed has not shown up yet. Am I OK or not?
      My ComputerSystem Spec


  7. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       21 Sep 2015 #7

    maranna said: View Post
    I have been waiting for 40 minutes and the screen looks just like it should but completed has not shown up yet. Am I OK or not?
    Are you doing the Edge re-install, or is this for something else?
      My ComputerSystem Spec

  8.    21 Sep 2015 #8

    I would like to thank the innovator of this fix. I was looking at the last sentence without looking in the context as it means nothing to my unskilled eyes. I noticed it said it was completed but was followed by a sentence that caused me to over look the completion. My error. Sorry about that. It corrected the problem for which I am grateful and a lot sooner than I reported.
    TY
      My ComputerSystem Spec


  9. Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       21 Sep 2015 #9

    My Bad, glad you got it sorted.
      My ComputerSystem Spec


 

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