Windows 10: Email Solved

  1.    19 Sep 2015 #1 Email

    The only way I could get email to work in Outlook 2016 was to remove the two step authorisation from my Microsoft account. I read that with the two-step activated you need to get a app password from my Microsoft homepage which I did but still it wouldnt work.
    Does anyone have any idea how to make email work with Outlook 2013/2016 with the two step activated?

    Many Thanks

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  2. Kari's Avatar
    Posts : 15,056
    Windows 10 Pro
       19 Sep 2015 #2

    Outlook works with app passwords but strangely enough the setup process is buggy; I have honestly sometimes got the password prompt 3 - 4 times until Outlook finally accepts it and the account is all set up.

    Based on my experience I recommend setting up the email accounts for Outlook, especially MS accounts with two step verification enabled when the Outlook itself is in fact not running.

    In this way I have never failed to set up an email account in Outlook 2010, 2013 and 2016:
    When installed launch Outlook and when it initially asks do you want to set up an email account, answer No and in the follow-up question Yes, I do want to use Outlook without an email. When ready or if your Outlook was already setup earlier, close it.

    Next step: set up your email accounts in Control Panel:

    Click image for larger version. 

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    The credentials dialog can pop up a few times asking for the password:

    Click image for larger version. 

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    Just add your app password each time and click OK, you account should finally be set up.

      My ComputerSystem Spec

  3.    19 Sep 2015 #3

    Thanks Kari, I will give it a go :)
      My ComputerSystem Spec

  4.    20 Sep 2015 #4

    Sorted Thankyou Kari :)
      My ComputerSystem Spec

  5. Kari's Avatar
    Posts : 15,056
    Windows 10 Pro
       20 Sep 2015 #5

    You are welcome :)
      My ComputerSystem Spec

  6.    26 Sep 2015 #6

    I have also struggled with this problem

    I have two-step verification enabled on my Microsoft Account, use Windows 10, have installed Office 2016, and ran into the 'buggy" issue you mentioned when I tried to update my MS password. In other words it also took me several tries to get Outlook 2016 desktop to accept an app password for my Outlook email account. This problem occurred on two different PCs, a Lenovo laptop and Surface Pro 3. You would think that MS would have this all worked out. In any case, next time I change my MS password I will try your method. Thanks for the insight!
      My ComputerSystem Spec


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