IE 11 crashing

  1. cfourkays's Avatar
    Posts : 310
    W-10 Pro Insider Preview
       #1

    IE 11 crashing


    Getting pretty regular "IE has stopped working........"
    The only data I have is what's in the Event Viewer log.
    Tried to give MS feedback but when I do what they say, "Type Windows Feedback in the Search....",
    it just takes me to a Google Search for, "Windows Feedback".

    Here's log info if anyone here is interested:
    IEXPLORE.EXE
    11.0.9841.0
    54139edb
    jscript9.dll
    11.0.9841.0
    5413a25a
    c0000005
    001598be
    630
    01cfe02a3be74209
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM32\jscript9.dll
    7fbfbfdc-4c1d-11e4-bea3-bcee7b235c6d

    Would be nice to get this info to the devs.
      My Computer

  2. MrNeeds's Avatar
    Posts : 489
    Windows 10 Home 64bit
       #2

    have you tried updating Java? there's very little information available apart from the driver for Java causing memory exception code(c0000005), so first step, try to re-install Java Install Java in Internet Explorer - Windows Help
    Last edited by MrNeeds; 04 Oct 2014 at 18:58.
      My Computer


  3. Posts : 230
    10
       #3

    Please do the following (haven't tried this in Win10 yet):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Also, search your hard driver for files ending in .dmp, .hdmp, and .mdmp
    There may be crash reports buried deep in the file structure.
    If you find them, zip them up and upload them with your next post.
      My Computer


 

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