Lots of trouble with the new version of OUTLOOK


  1. clayto
    Posts : 858
    Windows 10 Home 64-bit
       New #1

    Lots of trouble with the new version of OUTLOOK


    My whole email setup has been destroyed by the new version of Outlook, which has been thrust upon me. I have used Outlook for many years, to manage emailing via 3 services: Outlook, BT (British Telecom) and Google.Mail. So far I cannot get anything from BT or Google to work with it at all, which is my main problem. The new Outlook is working but it may take some time to master it, I might even come to like it when I have learned my way around. it. But have I lost BT and Google email completely, or is there a way to get all three working together? If not, it is going to massively interfere with my ability to communicate. I have not checked yet but I presume I can get BT and Google to function independently of Outlook? I would very much welcome advice and help with this. At nearly 72 years old keeping up with changes in things is a struggle, as my memory and clarity is are fading
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  3. Bastet
    Posts : 2,554
    Windows 10 Pro 64bit
       New #2

    You may need an app specific password for both BT & Google/Gmail.
    Sign in with app passwords - Google Account Help
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  4. Callender
    Posts : 6,854
    22H2 64 Bit Pro
       New #3

    If you've got this option available (toggle switch) - try it:

    Option Two
    Turn Off "Try the new Outlook"

    Turn On or Off Try the new Outlook app in Windows 10 and Windows 11 Tutorial | Windows 11 Forum
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  6. x509
    Posts : 1,775
    Windows 10 Pro
       New #4

    clayto said:
    My whole email setup has been destroyed by the new version of Outlook,
    Which version of Outlook? Office 365?
    which has been thrust upon me.
    How and why? Can you revert back to the version of Outlook that you were using before?

    BT and Google are email acccounts that you should be able to set up within Outlook.
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  7. Hearsepilot
    Posts : 781
    Windows 10 Pro
       New #5

    BT and GMAIL addies work fine within outlook 2019 for me. Both require app specific password
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  8. Try3
    Posts : 16,952
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #6

    clayto said:
    My whole email setup has been destroyed by the new version of Outlook
    The first thing you need to do is tell us exactly what you mean by "Outlook".
    MS have been bandying this name around for so many different things that we all have to be precise when we use the term or confusion will reign.
    Do you mean an application that is part of the MSOffice suite?
    If not, you mean either "Outlook for Windows" or "New Outlook for Windows".
    If you are not sure then I suggest you post a screenshot of it so somebody else can confirm what it is.

    clayto said:
    I presume I can get BT and Google to function independently of Outlook
    Yes, as with other email services, you can go online using your browser to see your email.
    The email service called Outlook.com - https://outlook.live.com/mail/0/
    GMail - https://mail.google.com/mail/u/0/#inbox
    BT email - https://home.bt.com/login/loginform


    All the best,
    Denis
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  9. Callender
    Posts : 6,854
    22H2 64 Bit Pro
       New #7

    I'm reading it as outlook that is being rolled out to replace the mail app. I don't use either of those.

    New Outlook for Windows: A Guide to Product Availability

    Turn On or Off Try the new Outlook app in Windows 10 and Windows 11 Tutorial | Windows 11 Forum
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