Challenge- dismiss popup on Santander site covering login fields


  1. Posts : 43,249
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #1

    Challenge- dismiss popup on Santander site covering login fields


    Hi, when I go to Santander's site to log in, about every 2 weeks this appears, promoting IBM's Trusteer Rapport:
    Challenge- dismiss popup on Santander site covering login fields-trusteer-rapport.png

    I would like to find a way to dismiss this automatically e.g. with a script.

    Background:

    This has been the case for over 3 years. There is no way to permanently eliminate the popup. Santander will not change it. I do not wish to download this program: in one case here its presence blocked a Win 10 upgrade.

    Yesterday again Santander agents directed me to IBM. What? It's their website- they said they had no control of this popup- it was generated by IBM. Really? An unregulated company has partial control of a bank site? Yes, they said.

    Eventually and after several attempts I spoke to someone at IBM - and got an email confirming, as you might expect (unless you were a Santander agent of course) that this was Santander's responsibility.

    Santander has also now made it much harder to raise a complaint (their complaints dept has to call back, and they only do so with a withheld number, blocked by an anti-scam call challenge system I have to use).

    I have little hope, having asked several times over the last couple of years, of anything useful from Santander.

    Technical:
    I'm reasonably familiar with manipulating windows with Autohotkey. However the usual ways of identifying a window don't seem to exist for this, so I'm hoping for some ideas from someone who likes a challenge.

    The popup occurs simply by going to Santander's web site- no account is needed - but only about every 2 weeks.
    Santander Online Banking

    Inspection shows:
    Challenge- dismiss popup on Santander site covering login fields-t1.jpg
    Challenge- dismiss popup on Santander site covering login fields-t2.jpg
    Challenge- dismiss popup on Santander site covering login fields-t3.jpg
    Challenge- dismiss popup on Santander site covering login fields-t4.jpg

    One simple thing I haven't yet tried is how this reacts to simply using 'tab' - I wonder if that might let me select the Close button (x).

    Ideas welome! Thanks.
    Last edited by dalchina; 09 Feb 2023 at 14:21.
      My Computers


  2. Posts : 6,934
    22H2 64 Bit Pro
       #2

    All I can find is that it's a third party script. I get the pop up. These connect.

    Challenge- dismiss popup on Santander site covering login fields-scripts1.jpg

    If I block third party scripts then there is no pop up and these connect.

    Challenge- dismiss popup on Santander site covering login fields-scripts2.jpg

    As for the blocker used, well we are not allowed to discuss it.

    Challenge- dismiss popup on Santander site covering login fields-logger.jpg
      My Computer


  3. Posts : 6,934
    22H2 64 Bit Pro
       #3

    For me clicking either of these closes it.

    Challenge- dismiss popup on Santander site covering login fields-close.jpg
      My Computer


  4. Posts : 43,249
    Win 10 Pro (22H2) (2nd PC is 22H2)
    Thread Starter
       #4

    Thanks.. I've avoided using blockers so far 'cos it's a bank site.. and we won't discuss those further as you say... other than that may be the easy way to deal with this bludgeoning unrelenting tactic by Santander. I'll try that next time it occurs.

    Again today their agent denied knowledge of it and said it must be from some other source- not Santander. I pointed out the Santander references underlying it in the HTML code- but then she was unaware Santander advocates this software. She also said she'd never seen it herself.. maybe she installed Rapport.

    Badly informed agents, unapologetic, alas.

    Yes, I know how to dismiss it manually thanks- I just never want to see it again!
      My Computers


  5. Posts : 17,015
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #5

    Have you considered turning your query to them into a complaint instead [that you are getting a run-around without any progress being made]?
    Complaints get escalated above the level of queries.

    I did that with my credit card company when I got fed up going round in circles.
    They phoned me a few days later and it was immediately clear that I was dealing with somebody competent.
    That was confirmed when he was able to give me a solution [that none of the others had even mentioned].

    My issue was nothing like yours but the same complaint-based approach might help with your porblem.


    Best of luck,
    Denis
      My Computer


  6. Posts : 43,249
    Win 10 Pro (22H2) (2nd PC is 22H2)
    Thread Starter
       #6

    Oh, yes, I've tried that in the past. They just that's how it is.. the program adds security and they are NOT GOING TO CHANGE.

    Then I got the story they can't change it anyway- because it's IBM that provides the popup, not them... i.e. they're not in control of their own site,, which IBM says is not correct, exactly as I'd expected.

    So, today I made a complaint about receiving incorrect, misinformed and misleading advice, which led to me wasting time trying to contact IBM - just to prove Santander wrong.

    I deal with a lot of banks, and the basic "don't care" attitude is disappointing, as is bludgeoning customers into installing this program.
    Last edited by dalchina; 09 Feb 2023 at 12:23.
      My Computers


  7. Posts : 6,934
    22H2 64 Bit Pro
       #7

    So using ScriptSafe (browser add on) and blocking only one script gets rid of the pop up.

    Challenge- dismiss popup on Santander site covering login fields-scriptsafe.jpg

    On another note I used to see Trusteer Raport offer to install on my bank's website but they've moved to chip and pin card readers and otherwise text verification methods so the software isn't needed.
      My Computer


  8. Posts : 43,249
    Win 10 Pro (22H2) (2nd PC is 22H2)
    Thread Starter
       #8

    Thanks- I'd you if I could, but not allowed!
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:29.
Find Us




Windows 10 Forums