No attachment found in Mail-program, yet an attachment in Webmail

mngerhold · 27 Jul 2022

eddydm said:

Any other ideas?

No, sorry - I don't use Windows Mail, so can't test anything.

Callender · 27 Jul 2022

The only suggestion I have is to install different mail app.

eddydm · 27 Jul 2022

@Callender, is there a way to tell Microsoft about this situation. I don't believe that they will listen to me, but i can't believe either that I'm the only one with this problem. If the only solution is a change of mail client, it's not a good solution for microsoft.

Callender · 27 Jul 2022

I'm sure that it won't make any difference.

How to Send Feedback to Microsoft with Feedback Hub app in Windows 10

Callender · 27 Jul 2022

Also review this and note the date of the article.

Microsoft Working on New Windows 10 Mail App

Maybe just don't use it until it's replaced.

eddydm · 27 Jul 2022

Is er iemand die weet heeft of er bepaalde eisen gesteld worden in Mail ivm bepaalde bestandstypes?

Ik denk bijv. aan bepaalde ingebouwde ‘virus’checks die misschien bepaalde bestanden als ‘gevaarlijk’ beschouwen en daardoor die bijlages verwijderen?

Het gaat hier over een PDF-file, maar ik heb geen idee met welke software deze PDF-file samengesteld is, dus wie weet of daar niets speciaals in zit dat tot die conclusie zou gaan.

Ik kan de PDF ook op een andere manier bekomen en downloaden (en dan geeft mijn systeem geen viruswaarschuwing.)

hsehestedt · 27 Jul 2022

Eddydm, could you ask your supplier to try sending another e-mail to you with a different type of attachement? I would suggest trying just a plain text file as an attachment. See if that makes it to you successfully.

Callender · 27 Jul 2022

eddydm said:

Does anyone know if there are certain requirements in Mail regarding certain file types? I'm thinking, for example, of certain built-in 'virus' checks that might consider certain files to be 'dangerous' and thereby remove those attachments? This is about a PDF file, but I have no idea with which software this PDF file was compiled, so who knows if there is anything special in it that would lead to that conclusion. I can also obtain and download the PDF in another way (and then my system does not give a virus warning.)

English please.

See item #11 here:

Forum Rules

PDF's don't get removed by default. It's more likely that if you open a malicious PDF attachment then it would be blocked by security software.

Scan it here:

Scan Maldoc | Document+PDF Malware Analysis

Callender · 27 Jul 2022

Just ask the sender to rename the .pdf with the .doc extension then you rename to .pdf once received.

Callender · 27 Jul 2022

Just use another mail app. Forgot the windows mail app. It seems to be old and buggy,

Have a read.

Windows 10 Mail App Emails appearing in raw HTML data

Personally I tried Bluemail but didn't like it. There are plenty of decent updated and working alternatives.