Unauthorized e-mail address change in ISP account

csun said:

Very sorry for your misfortune.

By your avatar time zone you are in the Eastern time zone in the US or Canada ? Is your credit card from the same bank where you lost 6K ?

Most US banks have 2 factor authorization and strong security. With due respect, I would change banks and refrain from online banking and large internet purchases until you verify your identification has not been stolen. And I trust you were issued a new credit card.


No AV can be guaranteed to prevent your circumstances. Good luck in resolving your issue. Again, very sry you were a victim.

Thanks for your comments Tsun

To answer your points, I am in Montreal, Canada. My CC is not on the same bank where I was scammed $ 6000 on my account, but I got that cc replaced by a new card, which I have not activated yet and I do not plan to use unless strictly necessary..
For any future purchases I plan to use instead a debit card, on which I plan to keep a minimum balance and feed it with the amount that is strictly necessary from time to time for a given purchase.
It baffles me, though, how could the fraudster find my cc number for a $ 900 purchase from Amazon. That cc is not stored in my computer and on the Amazon site it only shows the last 4 digits. Do you have an idea? I don't.
As a precaution I stopped all the online transactions on my account with the bank where I was scammed $ 6000.. I also requested them to block all on line requests for transfer of funds or other.
I didn’t close the account, though, because I have a mortgage with them and it is convenient for me to have my payments automatically debited by the bank every month. .
The only downside of stopping all the online transactions on my account is that I can no longer follow the day-to-day operations from my PC. I have to wait for the monthly statements by mail or go to the bank to get one printed as I need.. .

I don’t know what else to do. These scammers are extremely sophisticated. They always seem to be ahead of the latest technology and best AV..

Thanks for your comments

Ittiandro

ittiandro said:

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It baffles me, though, how could the fraudster find my cc number for a $ 900 purchase from Amazon. That cc is not stored in my computer and on the Amazon site it only shows the last 4 digits. Do you have an idea? I don't.
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I don’t know what else to do. These scammers are extremely sophisticated. They always seem to be ahead of the latest technology and best AV..



Ittiandro

Sounds like you have taken good corrective action. Many banks have a phone system that you can track your activity. You just have an ID for your acct and punch it in to the automated system. Never heard of any issues.

Your credit card could have been compromised anywhere you make a transaction, not only Amazon. Mine has been compromised twice in the last 3 years but the transaction was not approved for the fraudster. Lot of info on the net about protecting your credit card, may want to google.

Lastly, most do not recommend using a debit card. It can be compromised just like a credit card, Check below article and others are on the net. Good Luck !

Why You Should Never Use Your Debit Card