second instance of opened e mail shows


  1. editman99
    Posts : 59
    Win 10 Home (x64) Version 1809 (build 17763.379)
       New #1

    second instance of opened e mail shows


    I use BT Mail and Firefox. How do I stop a second instance of an opened email from my inbox showing.There are headed Webmail Mozilla Firefox in the top left corner
    second instance of opened e mail shows-second-instance.jpg
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  3. Berton
    Posts : 14,020
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       New #2

    From what I can discern from the image is the browser is in the background and the message is in the foreground, appears to be normal. I also use a Webmail link in Firefox and simply double-clicking a message in the list on the Web page opens that message for better reading.
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  4. editman99
    Posts : 59
    Win 10 Home (x64) Version 1809 (build 17763.379)
    Thread Starter
       New #3

    The section on the right with the word "Year" in it is what I should see when I open an email from my inbox.The part that I surrounded in a red box is what opens over that.
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  6. Helmut
    Posts : 2,734
    Windows 10
       New #4

    The underneath one looks like a Preview pane. The one you outline a message pane.

    In most Email applications and Webmail that preview is an option you can turn off.

    I do, and just have a message list, click to read message right click to mark as spam.

    https://www.bt.com/help/email

    It could also be a Browser window/tab setting.

    The reason for not having a Preview Pane is because spammers take note of opened Emails and then add you to a mugs list of 'live Email addresses'.

    Spammers will also scan sites like this to farm Email addresses, so you should never display it in an image or text form.
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