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#1
Loss of emails.
Can you please help?
I have a friend that is having trouble with Microsoft mail. It seems he receives mail, but after a period of time, all trace of the individual entry disappears. I believe this applies to both mail sent and mail received. There is a difficulty in that we can only communicate by phone, so I do not have any opportunity to look at his setup.
The following information is known.......
He is using microsoft mail (not outlook) He is using windows 10 (do not know if 32 or 64 bit version OR if windows home or pro)
Do not know what AV he is using at the moment. I understand that some people have had this problem with certain AV's installed? He does not have MS office installed, so cannot graduate to the real deal email client.
He maintains that whilst using windows 7 - he never had this problem. When he was persuaded by someone to go to Windows 10 - he bought a new HP laptop, and from the very beginning he has had this problem. He currently has a blueyonder email address. Regret that I cannot give his present w10 version at this stage.
Any help / recommendations would be welcomed.
Thanks in advance for any responses
C