Unable to connect to phraseexpress.com

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  1. Posts : 25
    Win 10
       #1

    Unable to connect to phraseexpress.com


    I know that most people can access the phraseexpress.com website. It's just me that has a problem accessing the phraseexpress.com website, and it's the only site that I have a problem with. I tried different browsers. I checked my firewall and run Windows Network Diagnostics - see attached.
    I'm also unable to connect via Wifi using my phone.

    Any advice?
    P.S. Phraseexpress is installed on my Win 10 Pro 64-bit version 20H2.
    Attached Thumbnails Attached Thumbnails Unable to connect to phraseexpress.com-2021-09-18_002016.png   Unable to connect to phraseexpress.com-2021-09-18_193210.png  
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  2. SoFine409's Avatar
    Posts : 1,410
    Win10 Pro
       #2

    Just reached it on my iPad so the sites functional.
    Autotext - Boilerplate Template Manager - Text Expander

    I tried “IsItDown” and it appears to be working Phraseexpress.com - Is Phraseexpress Down Right Now?
    They have some suggestions for things you can try to fix your problem.
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  3. Posts : 25
    Win 10
    Thread Starter
       #3

    As expected.
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  4. wiganken's Avatar
    Posts : 509
    Windows 10 Professional 64-bit
       #4

    Have you tried rebooting your router/hub?
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  5. Berton's Avatar
    Posts : 11,697
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #5

    In Command Prompt or PowerShell can you ping the site?
    Unable to connect to phraseexpress.com-image.png
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  6. Posts : 25
    Win 10
    Thread Starter
       #6

    Cannot ping

    Unable to connect to phraseexpress.com-2021-09-18_204010-ping.png
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  7. Berton's Avatar
    Posts : 11,697
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #7

    Okay, that means the signal is not reaching the site, getting lost or corrupted on the way. Try ping on one of the sites you usually go to, maybe amazon.com, something you can reach now through the browser. Also ping your ISP/Internet Service Provider, should always be able to get a result. New question, are you using a VPN?
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  8. Posts : 25
    Win 10
    Thread Starter
       #8

    I rebooted the modem by unplugging the power cord...
    Still, can't connect.

    - - - Updated - - -

    I do not use a VPN.

    Ping results
    Unable to connect to phraseexpress.com-2021-09-18_204010-ping.png

    - - - Updated - - -

    ping to my ISP
    Attached Thumbnails Attached Thumbnails Unable to connect to phraseexpress.com-2021-09-18_204010-ping.png  
      My Computer

  9. Berton's Avatar
    Posts : 11,697
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #9

    Your signal appears to be getting out, just not to phraseexpress.com. I'd wonder if it could be an issue between your country of Thailand and their country of Germany.
      My Computers


  10. Posts : 25
    Win 10
    Thread Starter
       #10

    No, others from Thailand are able to connect.
      My Computer


 
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