Can't get needed help from ally bank

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  1. Posts : 21
    windows 10
       #1

    Can't get needed help from ally bank


    In the past, I could access my Ally Bank Account with either of my two PC's. I can still access the account on the OLD HP desktop PC with WIN7 Home Edition, Google Chrome browser. The newer HP Laptop with WIN10 (ver. 20H2), Google Chrome will not work now, even though it once did. I have tried to resolve the problem with Ally. They suggest changing browsers (I tried with Edge, Firefox, Chrome). They suggest clearing the cache, which I did. Then, silence. I go to the Login screen, user name, password and then it goes to:, or something similar and then just sets there forever. Does ANYONE have an idea how I can solve this problem? It appears to my pea-brain, something is inherent within the WIN10 or Settings on this HP Laptop PC. I will be grateful.

    - - - Updated - - -

    One more thought. I even tried to do a System Restore to a version I thought had worked. No luck
    Last edited by essenbe; 06 Jun 2021 at 19:03. Reason: Removed URL
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  2. dalchina's Avatar
    Posts : 31,893
    Win 10 Pro (1903)
       #2

    Hi, the long URL looks odd.. perhaps you are using a favourite to get there..

    Try
    Can't get needed help from ally bank-2.jpg
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  3. Try3's Avatar
    Posts : 8,727
    Windows 10 Home x64 Version 21H1 Build 19043.1110
       #3

    I think that long url might well contain your personal data since it is generated, as you say, after you have entered your login details.

    I suggest you click on Edit post under your post and delete it.
    Can't get needed help from ally bank-edit-post-red.png

    Denis
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  4. Posts : 21
    windows 10
    Thread Starter
       #4

    I can not find an "edit" button.

    Sure, there is an "edit" choice on this page. But, I don't see one on my original....above.

    - - - Updated - - -

    Pardon me, but I don't see an edit button. There is a "Quote" button near where the edit button is supposed to be????
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  5. essenbe's Avatar
    Posts : 12,599
    Windows 10 Pro
       #5

    URL Removed
      My Computers


  6. Posts : 1,554
       #6

    Sometimes I have a similar problem - getting to my bank. Probably best to enter your bank's landing page, and proceed from there.
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  7. dalchina's Avatar
    Posts : 31,893
    Win 10 Pro (1903)
       #7

    Go to the URL shown in my unacknowledged post #2. Report result.
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  8. Posts : 21
    windows 10
    Thread Starter
       #8

    dalchina


    The URL was not of my choosing. When I entered my bank username and password, this is where I was taken. And then nothing happened; the action just stopped.
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  9. dalchina's Avatar
    Posts : 31,893
    Win 10 Pro (1903)
       #9

    Thank you for your reply.

    You haven't commented on
    - why you felt forced to use it
    - whether you've bothered to use the one I found for you.
      My Computers


  10. Posts : 21
    windows 10
    Thread Starter
       #10

    dalchina
    You said: You haven't commented on
    - why you felt forced to use it
    - whether you've bothered to use the one I found for you.

    I enter exactly, the same steps on each of my two PC's. It works on the old HP desktop with WIN7 Home Premium, Chrome browser. It does not work with the HP Laptop with WIN10, Chrome browser. In each case, I start with the Bank's home page where it asks for my username & password. I have no control where it goes from there. The old PC takes me to my account information; the Laptop PC takes me to the URL that I mentioned and quits. It appears to me that there is a hidden setting of some sort in the Laptop PC that does not like me. One last important comment: It worked previously for several weeks and now it does not. I also did a System Restore to the earliest date I could find and this did not correct the problem.
      My Computer


 
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