No mail notification sound

can't get mail notification sound for Outlook 2013.
settings-apps and system sounds properly configured

same here, no email notification sound for mail app.

It doesn't inspire a lot of confidence when they can't even get an email sound to work...

Perhaps less time and effort spent on collecting information that isn't theirs and more time on getting the basics right.

Strangely on a "in place updated" laptop with Outlook 2007 the sound works

Yeah I get a sound with Live Mail, it's just the Mail app that comes with Win10 that only works some of the time.