How to remove sender from Junk in Outlook.com

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  1. fireberd's Avatar
    Posts : 2,303
    Win 10 Pro, 20H2
       #1

    How to remove sender from Junk in Outlook.com


    I have one sender, Dell community forum notifications, that I can't get outlook.com to send to my Inbox. I've added the address to safe senders (see screenshot below) and when I get one I mark it as not junk (and its moved to inbox). But I can't get outlook.com to "learn" that its not junk. Anything else I can do?

    How to remove sender from Junk in Outlook.com-outlook-list.png
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  2. Posts : 1,259
    Windows 10 Home 2004 19041.804
       #2

    fireberd said:
    I have one sender, Dell community forum notifications, that I can't get outlook.com to send to my Inbox. I've added the address to safe senders (see screenshot below) and when I get one I mark it as not junk (and its moved to inbox). But I can't get outlook.com to "learn" that its not junk. Anything else I can do?

    How to remove sender from Junk in Outlook.com-outlook-list.png

    Good morning fireberd.

    I'm not certain about the rules for outlook.com but for hotmail set to exclusive in junkmail, sometimes it won't deliver to my inbox unless I create a contact in the address book. Have you tried that yet?


    You can also add a mail rule to deliver from a specific user to the inbox.

    https://windowsreport.com/outlook-sending-emails-junk-spam-folder/

    Scroll up and select option 5 'Create a rule that will bypass the Junk mail filter' under the heading 'How do I stop Outlook from moving emails to Junk'.
    Last edited by W10 Tweaker; 2 Weeks Ago at 08:53.
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  3. Callender's Avatar
    Posts : 4,104
    N/A
       #3

    @fireberd

    If using a webmail account in Outlook then junk/ spam filters or rules applied by your webmail account take precedence over Outlook rules so log into your email account via a browser and check. Then check if using IMAP or POP3 and probably switch to IMAP if not already using it. Then check that all folders are synched to Outlook.
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  4. fireberd's Avatar
    Posts : 2,303
    Win 10 Pro, 20H2
    Thread Starter
       #4

    I access Outlook.com (Hotmail) with my Browser (Edge).
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  5. fireberd's Avatar
    Posts : 2,303
    Win 10 Pro, 20H2
    Thread Starter
       #5

    W10 Tweaker said:
    Good morning fireberd.

    I'm not certain about the rules for outlook.com but for hotmail set to exclusive in junkmail, sometimes it won't deliver to my inbox unless I create a contact in the address book. Have you tried that yet?


    You can also add a mail rule to deliver from a specific user to the inbox.

    https://windowsreport.com/outlook-sending-emails-junk-spam-folder/

    Scroll up and select option 5 'Create a rule that will bypass the Junk mail filter' under the heading 'How do I stop Outlook from moving emails to Junk'.
    I have already created the contact (didn't help).
    The rule, looking at that link, appears to send all junk to the inbox, not a specific address?
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  6. Posts : 1,259
    Windows 10 Home 2004 19041.804
       #6

    fireberd said:
    I did created the contact (didn't help).
    The rule, looking at that link, appears to send all junk to the inbox, not a specific address?

    Yes, I saw that. Surely there's an option to identify a specific sender. I'll look in my hotmail and report what's there.


    Update. It would appear I have about a dozen address specific rules to sort into different folders therefore it should be easy enough to specify anything from [email protected] is sorted to the inbox.


    How to remove sender from Junk in Outlook.com-0407-hotmail-inbox-rule.jpg

    You can see the address is rejected because I don't have them listed in my address book. In reality, I do have that exact address but chose the not accept mine because it has a custom name you wouldn't have recognized.

    There you have it, I too have a custom rule in order to have hotmail deliver [email protected] to my inbox.
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  7. fireberd's Avatar
    Posts : 2,303
    Win 10 Pro, 20H2
    Thread Starter
       #7

    I created the rule. See what happens. Thanks.
    Jack
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  8. Posts : 1,259
    Windows 10 Home 2004 19041.804
       #8

    fireberd said:
    I created the rule. See what happens. Thanks.
    Jack

    You're most welcome.

    I've read at more than a few sites that M$ mail servers are notorious for dumping everything into the SPAM folder, if you have the settings on 'Exclusive'. Case in point, after reviewing my rules settings online, there are many.

    I use Outlook 365 on my PC and don't often use the online servers for email.

    Hopefully, this will be the solution. I always carefully review the SPAM folder contents regularly, because even with settings and rules, M$ does silly things periodically.
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  9. fireberd's Avatar
    Posts : 2,303
    Win 10 Pro, 20H2
    Thread Starter
       #9

    I too have Outlook 365 for my POP (ISP) e-mail address. I use the hotmail address for forums and some e-commerce sites.
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  10. Posts : 1,259
    Windows 10 Home 2004 19041.804
       #10

    fireberd said:
    I too have Outlook 365 for my POP (ISP) e-mail address. I use the hotmail address for forums and some e-commerce sites.

    I have several email accounts on Outlook 365 and I often wonder if the rules from different services (hotmail, gmail, outlook and ISP) get a bit messed up by using a local client.

    The worst case seems to be with M$ services, big surprise.

    It just helps us to keep sharp when checking the SPAM folders.
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