How to remove sender from Junk in Outlook.com

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  1. WXC's Avatar
    WXC
    Posts : 143
    Windows 10 Pro 64-bit 20H2 19042.928
       #11

    W10 Tweaker said:

    It just helps us to keep sharp when checking the SPAM folders.
    So true.

    @fireberd,

    I have no advice to offer you unfortunately, but wanted to say, you are not alone with this issue. I have tried everything under the sun, for a long time, and still have the same issue as you.

    Some days it works as intended, next day, back to sending contacts to junk. You're fighting a losing battle. Microsoft is to blame, not you.
      My Computer

  2. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #12

    The "Rule" didn't help. I'll wait and see what happens tomorrow. Maybe something has to be recycled overnight?

    How to remove sender from Junk in Outlook.com-rule.png
      My Computers

  3. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #13

    I added a wild card Dell e-mail address to safe senders, see what that does. I added *@dell.com
      My Computers

  4. Try3's Avatar
    Posts : 7,435
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #14

    fireberd said:
    I added a wild card Dell e-mail address to safe senders, see what that does. I added @Dell.com
    I found that the simpler form
    dell.com
    worked better. I did not make any notes at the time that I can refer to now but I started off, as you have, by using the form @Dell.com or *@Dell.com before finding that
    dell.com
    worked better.

    On 29th March 2021, my Outlook.com account's junk mail filter actually caught & stopped a piece of junk mail.
    First time in years that it has done this.
    It normally prefers to take umbrage with emails from perfectly normal senders that I have been getting perfectly normal emails from for ages.


    All the best,
    Denis
      My Computer

  5. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #15

    I'll try just dell.com as the others didn't work.
      My Computers


  6. Posts : 1,246
    Windows 10 Home 2004 19041.804
       #16

    These are 'inbox' rules not 'junk' folder rules


    I wonder if I've been automatically filtering my view for many years such that I chose to ignore what was right in front of my face.

    From Hotmail rules.
    How to remove sender from Junk in Outlook.com-0408-search-rules-hotmail.jpg


    From Outlook365 client rules.
    How to remove sender from Junk in Outlook.com-0408b-outlook-inbox-rules.jpg


    The funny thing is that the rules I've configured over the years seem to work on the Junk mail folder but as we all know, they function as hit & miss, at the best of times.


    This solution looks promising but I won't have time to test it for a while, I have too many outdoor/household related tasks to complete before the bugs become unbearable.

    How to apply Outlook.com rules on the junk folder and How to “stop” Outlook.com from moving Emails to Junk or Spam Folder


    This is another 'manual' type solution that could always be automated. I don't appreciate how they make reference to 'The Safe Senders' list as though it actually functions for the Junk email folder. I'm looking forward to testing the above solution instead.

    Applying message rules to the Junk E-mail folder - HowTo-Outlook
      My Computer

  7. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #17

    Those are different panels and settings than the web (browser) based Outlook.com.
    I also generated a report, as this panel suggests if the rules are not working corrrectly. No idea who or if its ever acted on.

    How to remove sender from Junk in Outlook.com-settings.png
      My Computers

  8. Try3's Avatar
    Posts : 7,435
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #18

    I did not realise that you had changed over and were now trying to use rules instead of safe sender entries. That does not work.
    - Outlook.com Safe sender / junk mail checks are done before Rules so Rules have no effect over them.
    - Safe sender / junk mail checks have an equivalent of 'and stop processing further rules' so they cannot be automatically moved back out of the junk email folder.
    - Similarly, Outlook.com does what it wants before any email client gets a look-in so nothing in MS Office Outlook has any effect.

    I've never seen that Microsoft Flow / Power Automate suggestion before
    How to apply Outlook.com rules on the junk folder and How to “stop” Outlook.com from moving Emails to Junk or Spam Folder
    so have no idea if it works or not. If you try it please do post back with your results.

    Denis
      My Computer

  9. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #19

    I looked at MS Flow, but it seems over complicated. Unlike the author I check Junk e-mails every time I access outlook.com not every couple days.

    dell.com is the only address that has caused a problem. Others work as they are supposed to.
      My Computers

  10. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
    Thread Starter
       #20

    Sad to report no change, whatever I try. I mark them as "not junk" whenever I get one, maybe over time Outlook will "catch on"
      My Computers


 
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