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Help needed! Debugging a very strange bug - browser related, but wait
System information: W10 Pro, 10.0.19042 (the behavior appeared a few months back over multiple updates).
Dell XPS 15 9579
I am not sure where to post that, so please humor me.
Over the last few months (6-8?), an online shop started to show some strange behavior. (The name of the site is not important at this point).
Practically speaking, this online platform would ask you to confirm that you have received your goods and/or allow for reporting problems, or send questions to the seller.
A few months back, clicking on the button for confirming reception would tell me:
The page isn’t redirecting properly
An error occurred during a connection to secure.fnac.com.
This problem can sometimes be caused by disabling or refusing to accept cookies.
I am using firefox, so I tried to qualify the behavior by using IE11 or Edge. While I am using quite a lot of privacy add-ons and set-up on Firefox, I keep IE11 and Edge quite open and unprotected. Same
So... I tried many things, including:
- Changing the cookies policy (accept all cookies...)
- Clearing the cookies (Edge recommends this)
- Firefox: restart in safe mode (no add-on)
- disable the anti-virus/firewall
- a combination of the above
- you name it (I want to limit my post).
Technical Support of the site would not even understand (after a lengthy phone call, one guy recommended I use a computer instead of a phone).
Until... I tried again from an Mac airbook (MacOS something recent) or my previous XPS 15 (W8 Pro, up-to-date). And... no issue.
So... I can use any of these computers to confirm reception of the goods or report problems or whatever. But I suspect the cross browser issue might impact something else.
I do not know where to start to qualify further. There might be some set-up somewhere which is impacting this specific behavior.
FYI: an exemple of a link which would result in an error is (which a few names changed) is as bellow. Mostly parameter passing, one of the parameter being the purchase order, and asking for some computation and a page redirection (which fails)
Please let me know if you have suggestion
G.
- - - Updated - - -
OK... I dug a little bit more in the cookies... and found some cookies that were not easily linked to the name of the vendor.
So instead of VENDOR.com, they would come from VENDOR.ch ; removing all cookies from VENDOR does the trick
Sorry for the noise, closing the topic ; not ordering on this platform for a long while.
G.
Quote
Noise is not a concern - this could help someone and I'll have to keep it in mind myself.
