Chrome not opening after System Restore

  1. VBF's Avatar
    VBF
    Posts : 591
    Win 10 Pro
       #1

    Chrome not opening after System Restore


    This PC is running Winver 1909 (OS Build 18363.1082)

    The original problem which led to a System Restore on my machine was an Application Error when opening Settings and attempting to use the System control. Initially, Restart appeared to fix it, but it recurred later

    From the Event Log:
    Application pop-up: SystemSettings.exe - Application Error : The exception unknown software exception (0x40000015) occurred in the application at location 0x00007FFB0BAFAE72.
    Click on OK to terminate the program

    Searching led to:
    How to Fix Unknown Software Exception 0x40000015 Error on Windows?

    From there it says:
    The 0x40000015 Unknown Software Exception error might show up when using any program. The main reasons that trigger the error:
    corrupted system files;
    incomplete installation of software;
    updates installation problems;
    incorrect uninstall;
    accidental removal or replacement of Windows registry

    It was decided to Restore the system to a known good point in time in this case, 2 days previous.

    After performing the System Restore, was unable to open Chrome Browser click on it and it does nothing, whether from Start, Task bar or directly opening executable.

    The fix was to download the ChromeSetup (using another browser to get to it), run the setup which had the effect of repairing the existing Chrome installation, leaving all settings intact (Home pages, Bookmarks, Extensions)

    The reason I put this down to the Restore is that, oddly, Id been involved with an identical failure of Chrome not starting immediately after a System Restore on another, totally separate PC some 12 hours earlier.

    THAT PC is running Winver 20H2 (OS Build 19042.630) The fix was identical to above i.e. running ChromeSetup and effectively repairing Chrome

    So apparently, after performing a System Restore on 2, totally isolated machines, Google Chrome got corrupted on both of them!
    Last edited by VBF; 15 Nov 2020 at 04:22.
      My Computers

  2. steve108's Avatar
    Posts : 16,213
    19041.1348 - 2004/20H1 Pro x64
       #2

    Hello VBF,

    System restores don't always work and I've seen people comment that they are unreliable.

    Most of use here make backups using Backup and Restore with Macrium Reflect

    I guess your only option is to try and uninstall/reinstall Chrome and see what happens.
      My Computer

  3. Steve C's Avatar
    Posts : 6,966
    Windows 10 Pro 64 bit
       #3

    I turn off System Restore and just rely on Reflect which can recover my PC in under 10 minutes. Also delete any folders in this path for every user C:\Users\<account name>\AppData\Local\Google.
      My Computers

  4. steve108's Avatar
    Posts : 16,213
    19041.1348 - 2004/20H1 Pro x64
       #4

    I leave System Restore on - if it works, great, if not, I go to MR backup image.
      My Computer

  5. VBF's Avatar
    VBF
    Posts : 591
    Win 10 Pro
    Thread Starter
       #5

    steve108 said:
    Hello VBF,

    System restores don't always work and I've seen people comment that they are unreliable.

    Most of use here make backups using Backup and Restore with Macrium Reflect

    I guess your only option is to try and uninstall/reinstall Chrome and see what happens.
    With respect, @steve108 I don't think you read my post fully.

    I don't need to do anything - it all works, and continues to do so by my doing as I described.
    I agree that SR doesn't always work and have current Macrium images of all my machines - same as you really
    When SR does work, it's quicker though. (As you said......."if it works, great, if not, I go to MR backup image"

    I started this thread as information rather than as a question - MODS: If I've caused confusion by putting this thread in the wrong place would you kindly move it please.
      My Computers


 

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