Teaching from Windows 10/Google - Freezing/Crashing


  1. Posts : 1
    Windows 10
       #1

    Teaching from Windows 10/Google - Freezing/Crashing


    Hello!

    I am a pretty tech savvy guy but this issue is something I am having trouble solving. My wife has recently been moved to a virtual Classroom as the Teacher and we are running into some issues with her environment causing a lot of frustration for her and something I have yet to solve.

    System: Surface Laptop 3 with i5 and 8gb RAM.

    Issue: Her school board uses the G Suite and she is 'forced' to run on Google products including Drive, Meet, Chat, Slides and Docs all in a Chrome environment. The way she Teaches is that she has a Google Meet up and running with 20-30 additional tabs with her Slides, Docs, and other resources queued up. She is switching back and forth from video to screen sharing. In recent her system has started to lock up and we have to force Chrome closed and often have too reboot to get her back up and running. Of course she is frustrated, the kids are going crazy and I as our household tech guy it is my fault lol.

    I have done a complete refresh on her system, re-installed Chrome and turned off all plugins but to no avail. So for now I have her using Chrome for her documents/drive/videos and an Edge browser for the Google Meet. Not ideal because of the interaction between the products and G Suite but seems to me temporarily working.

    I have been watching the system resources and as expected Chrome is a system hog, often taking up a lot of Ram and causing the CPU Fan to run non-stop, especially with video. Short of replacing this new system with one with an i7 and more RAM, does anyone have any ideas?

    I have tried:
    • Convincing her to have less tabs open (no go)
    • Having her save her session of open tabs that she doesn't need right now for later. Kind of helped?
    • Chrome extension to use a different codec for video to use less CPU and more GPU.
    • Diabled all plugins
      My Computer

  2. dalchina's Avatar
    Posts : 31,852
    Win 10 Pro (1903)
       #2

    causing the CPU Fan to run non-stop
    Hi, basics- when the PC is idle, please post a screenshot of the task manager showing the state of the CPU, disk and RAM.

    How much free space is there on the system disk?

    Are page file parameters set as default?

    Teaching from Windows 10/Google - Freezing/Crashing-win-10-version.png

    What is the disk technology? (HDD, SSD....)

    Report the WEI parameters:
    Get Windows Experience Index (WEI) Score in Windows 10
    or via this (great tweak tool)
    Teaching from Windows 10/Google - Freezing/Crashing-1.png


    In recent her system has started to lock up
    Is there anything obvious related to this shown in the Reliability History?

    You could run some stress tests, disk checks and
    Enable and Disable Driver Verifier in Windows 10
      My Computers


 

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