Microsoft Edge - Link Opens In Same Tab/Force Browser To Open New Tab

Hello,

I can not find a solution to this and I was hoping someone would know the answer. I have users in my company that are complaining about a URL link opening in the same tab. This causes what they were working on to be erased.

Let me provide more detail:
These users are using a call system in order to input tickets. If they do not finish the ticket and a new call comes in, a new ticket will pop up deleting their old ticket they were working on.

I have suggested they finish the ticket before taking a new call. I have also suggested that they keep notes outside of the ticket system, but they are determined to change the browser setting like we did in IE. (I even suggested getting the call manager provider on the phone) ... They really want to change the way Microsoft Edge handles opening a new website.

Does anyone know how to change these settings like we were able to in IE?

Thank you.
Mike.