Google Maps becomes unresponsive after a few minutes


  1. Posts : 173
    Windows 10 Home, 22H2
       #1

    Google Maps becomes unresponsive after a few minutes


    I have this peculiar problem:

    When i use Google Maps in my browser, i can click around, search and zoom but after a few minutes Google Maps becomes unresponsive and just "hangs". The browser tab indicates that the page is loading. Sometimes the problem goes away after a few minutes, but in most cases i am forced to close the tab (or even the browser). If i then quickly open up a new tab and go to google maps it takes a while to load, and then i can use it for a few minutes and so on.
    If i just open google maps without having it opened before in the current browser session, it loads instantly and i can use it for a few minutes, and then it hangs.

    - It only happens with google maps.
    - It happens with all my browsers: Firefox (standard), Chrome and Edge.
    - It only happens on my PC, the other computers in our household does not have this problem (note: my pc is the only one connected by cable to a switch and then to the router, the others are on WiFi).
    - Cleaning cookies, history and cache does not prevent/solve the problem.
    - Everything is updated (and this problem was also there in v. 1909, so it's not a 2004 problem).

    My sons PC has a similar configuration to mine: Same motherboard, same processor, same antivirus/internet security, same Windows, but different RAM and different graphics card, and he uses a WiFi USB dongle.
    My ISP recently exchanged my router (the old one just stopped working), but i had this problem on the old router too, so it does not seem to be router-related.

    Any suggestions or ideas to how i can troubleshoot this?
      My Computer


  2. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, if you boot to Safe Mode with Networking and try then, do you see the same problem?

    Is your PC using the same DNS as another that works well?
    Are you using a VPN or proxy?
      My Computers


  3. Posts : 173
    Windows 10 Home, 22H2
    Thread Starter
       #3

    Thanks for your suggestions @dalchina

    I realized that only my pc is affected and it is the only one that is connected by a LAN cable.
    So i figured that before doing anything else, it would be best to check the wiring and connections. I had a new, spare LAN cable and connected my pc directly to the router, bypassing the 4-port switch.
    Problem fixed!

    I would never have guessed that the switch/wiring was the problem, as streaming, gaming and surfing all worked well.
    I even did a download/upload test recently and it was all good.
    How can this only affect google maps?

    Nevertheless, problem seems to be fixed.

    I'm off to buy some new cables and a new switch :)
      My Computer


  4. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Another 'thinking outside the box' experience..?
      My Computers


  5. Posts : 173
    Windows 10 Home, 22H2
    Thread Starter
       #5

    dalchina said:
    Another 'thinking outside the box' experience..?
    Indeed
      My Computer


 

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