Windows 10 - Mail, Why no Spam Folder??

Runnerbean said:

Hi,..

Why doesn't W10 Mail have a Spam folder? It has a Junk Mail folder though. The reason I ask is because I've been waiting days for support for something and I was told to check my Junk Mail. Nothing there. However, when going onto the BT website itself and logged into my email account there, I saw there is a Spam folder with my support email in it. How can I get BT to push Spam into Mail app on my W10 desktop if there is no Spam folder in the app?

each account can be modified to have one
scroll to more and click on it


right-click on what you want and choose add to favorites

sorry wrong pic

I don't use the mail app in Windows 10 but I'd suggest that you need to use IMAP settings rather than POP3 for your BT email account as set up in the mail app. Then you'd need to check on how to configure which folders to download and sync.