Can't view or download email attachments except for Microsoft docs


  1. Posts : 2
    Windows 10 Pro, 64 Bit
       #1

    Can't view or download email attachments except for Microsoft docs


    I am no longer able to view or downloads any attachments I receive on my Hotmail account with the exception of attachments that are Microsoft Office files. Can't view or download any PDF, WordPerfect Office files, or images: .jpg and png. This problem started last week. I have made no system changes or added new software. I did a sytem restore to my last restore point on June 4th but saw no change in ability to view or download or print of non Microsoft email attachments.

    My Windows Version number is 1909 build 18363.778
      My Computer


  2. Posts : 35,581
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    I am no longer able to view or downloads any attachments I receive on my Hotmail account
    Hello, by what means are you accessing your Hotmail account?

    - a browser? If so, which?
    - an email client? If so, which?

    Please provide screenshots illustrating what you mean by failing to download.
    Can't view or download email attachments except for Microsoft docs-screenshot-copy1.png

    Turning to file assocations, if you have any pdf files already on your PC, other than those associated with emails as you describe, what happens when you double click them? Likewise other extensions with which you are having problems.

    In Settings, what do you see here?
    Can't view or download email attachments except for Microsoft docs-1.png
    Please post a similar screenshot, also for the other file types with which you are having problems.
      My Computers


  3. Posts : 2
    Windows 10 Pro, 64 Bit
    Thread Starter
       #3

    I went to my default programs in Control Panel to check on associated programs with file types (extensions) and found that .pdf files were associated with Adobe Acrobat Reader and .wpd (WordPerfect docs) were shown to be associated with WordPerfect. I again went back to my emails which had an attachment of a .pdf and a .wpd file. Neither would open when clicked on the attachment box. I then tried to download the file and got the following message: Doc3.docx. I have no idea what this means but this is the same message I got from previous attempts to download. However, after trying the download, I was able to get the attachment to go to OneDrive and was able to view it there.

    - - - Updated - - -

    I went to my default programs in Control Panel to check on associated programs with file types (extensions) and found that .pdf files were associated with Adobe Acrobat Reader and .wpd (WordPerfect docs) were shown to be associated with WordPerfect. I again went back to my emails which had an attachment of a .pdf and a .wpd file. Neither would open when clicked on the attachment box. I then tried to download the file and got the following message: Doc3.docx. I have no idea what this means but this is the same message I got from previous attempts to download. However, after trying the download, I was able to get the attachment to go to OneDrive and was able to view it there.

    - - - Updated - - -

    Forgot to mention that I am using both Google Chrome and Microsoft Edge for my browser and hotmail.com for my email.
      My Computer


  4. Posts : 35,581
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Thanks, I understand now that you can presumably view those file types where the files already exist on your PC, but your problem is downloading an attachment from hotmail.

    I certainly don't recognise the error message or what's generating it- does it appear aas part of the internet page, or as a popup? If the former, I'd have to guess this is not a Windows problem per se.

    If the latter, you could try to see which process it's related to - e,g, use a utility like Winspy and drag its target button over the popup.

    Maybe someone who uses Hotmail may be able to help.
      My Computers


 

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