Windows Mail Taskbar icon badge stopped displaying


  1. Posts : 4
    Windows 10
       #1

    Windows Mail Taskbar icon badge stopped displaying


    Windows 10 Home version 1909, fully updated.

    I just purchased a new Surface Laptop 3 three days ago and all of a sudden the Windows Mail taskbar icon stopped displaying the badge with the unread message count. I've already checked the obvious things in Settings and everything is the way it should be. Most importantly, I never changed anything on the machine from when it was working. I'm not using small Taskbar icons and "Show badges on Taskbar" is turned on.

    I've (completely) reinstalled the OS twice...no help, as well as initially uninstalling/reinstalling Windows Mail. I hadn't gotten all my apps on this laptop yet so it was no big deal. Every so often, maybe once or twice a day, I'll see the unread message badge appear on the icon and when this happens, it's always the wrong number of messages than are actually in the inbox.

    I have a personal Gmail account, a Google Business account, and an iCloud account configured in Windows Mail. FWIW, other apps that have Taskbar icons with badges display just fine...only Windows Mail is having a problem. I'm an experienced user and retired tech business owner and programmer. Of course, none of this makes me an expert...but just mentioning it as I'm sure a lot of inexperienced users post here. Also, searched the web for any help and the only thing I could find was the usual things in Settings.
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  2. Posts : 1,964
    Windows 10
       #2

    I have been using the Mail App for 4 years with 6 Email Accounts and the Badge indicator on the Taskbar icon is not reliable particularly with one older Email Account.

    All you can do is send feedback to MS.

    Like you I have checked my Windows 10 install and uninstalled/reinstalled/Reset the Mail App/Removed & put back Accounts on a number of occasions, but it is still the same.
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  3. idgat's Avatar
    Posts : 913
    Windows 10 Pro
       #3

    Flaky at best, unreliable at worst.
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  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    Well, at least I'm not alone. It took me decades to even try Windows Mail...guess I'll go back to Gmail in a browser. Microsoft hasn't had a good Windows email app since Outlook Express.
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  5. Posts : 1,964
    Windows 10
       #5

    You can still use the Webmail method as well, nothing to stop you doing that.

    I have used the Mail App for over 6 years through Windows 8.1 and 10 and it has proved reliable.
    The badge count is a minor triviality, you can use Live Tiles and/or the Notification Panel.

    I used to use Outlook Express for many years but it could never do IMAP or many accounts easily. Good in it's day but that is long gone. Just not up to modern standards.

    Just to prove me wrong, currently the Badge, single Account Live Tile, Combined Accounts Live Tile and Notification Centre works on that Account.
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  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    I realize I can still use it...and I do, but for me, it's a pain without having new email notifications. I get quite a bit of email and much of it I need to respond to quickly. I can't just sit there and keep opening Windows Mail every five minutes looking for new mail. That's why the app is "supposed" to have a notification badge. I love the Mail app's simplicity as compared to Outlook, but at least Outlook lets me know I have a new email waiting.
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  7. idgat's Avatar
    Posts : 913
    Windows 10 Pro
       #7

    Agree with you on the simplicity of anything compared to MS Outlook (it's an user-unfriendly behemoth!)

    Try a third party email client - eMClient (free for up to 2(?) accounts) or Mozilla Thunderbird (totally free)

    Both have all the sights and sounds for new mail notifications.
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  8. Posts : 4
    Windows 10
    Thread Starter
       #8

    Thanks, idgat. Actually, Iíve tried them both over the years and donít care for either UI.

    With an integrated calendar and Notes, Mail is the perfect email app. I just wish it worked as advertised.

    - - - Updated - - -
    @idgat I tried eM Client again, and it looks a lot better than it used to. But, it doesnít have an icon badge, either. I looked in their support forums and it is a known issue.
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