How to fix Mozilla Firefox access denied

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  1. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #1

    How to fix Mozilla Firefox access denied


    In this Ten Forums link
    Windows 10 1809 Home Edition support question!?

    Post #19 has a Microsoft link that displayed:
    https://support.microsoft.com/en-us/...cle-fact-sheet

    When this was clicked using Mozilla Firefox it displayed:

    Access Denied
    You don't have permission to access "http://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet" on this server.

    Reference #18.5d472317.1580565659.3c141f2e


    After a Mozilla Firefox update all http://support.microsoft.com displayed access denied:

    Access Denied
    You don't have permission to access "http://support.microsoft.com/" on this server.

    Reference #18.3f472317.1580569102.273e7c81

    If another browser is used there are no access denied problems.

    Where in the Mozilla Firefox settings is there a menu setting that can fix this problem so that they can open the website?
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  2. wiganken's Avatar
    Posts : 394
    Windows 10 Professional 64-bit
       #2

    Could it be that the URL is HTTP and not HTTPS? A security thing? Try adding an 'S' to the URL? It can't hurt to try it can it?
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  3. Berton's Avatar
    Posts : 10,544
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #3

    I tried all 3 links on Firefox 72.0.2 [latest] running on Win10 Version 1909 Build 18363.628 [latest] and had no problem with them opening, no warnings. I'm using Windows Defender, no third-party antivirus.
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  4. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #4

    I put "http://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet" into Firefox search and it changed the URL http to https. I was able to view all sites.
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  5. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #5

    The access denied problem was fixed by performing the following steps:

    1) left click on the lock before the URL

    2) Left click clear cookies and site data

    3) Refresh any webpage displaying access denied
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  6. DooGie's Avatar
    Posts : 9,327
    Wndows 10 Pro x64 dev channel
       #6

    zbook said:
    The access denied problem was fixed by performing the following steps:

    1) left click on the lock before the URL

    2) Left click clear cookies and site data

    3) Refresh any webpage displaying access denied

    Thanks for that solution zbook. Saved into my Firefox Tips directory
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  7. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #7

    Your welcome.......anytime
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  8. Posts : 2
    Win 10
       #8

    I also get this issue with "Access denied" in Firefox only. Lowes, Home Depot, Spectrum (my ISP and mobile provider), and Meijer grocery stores - to name a few. It seems a lot of mainstream e-commerce sites. The solution posted here does not apply or does not work simply because I delete all cookies and history upon exit, as well as frequently scrub using cleaning software. When I try to look at the website history, there's nothing there. I am using adblock, and noscript for additional security, but even with all scripts enabled *shudder* nothing works to unblock the sites. I have even tried my VPN using a US IP address, but still no joy. The same sites work in Edge, but I would rather have a colonoscopy. I have tried some other browsers, but this is ridiculous. The message is becoming more prevalent as well. What really sticks in my craw is e-commerce sites break on the browser I'm trying to use to help maintain a semblance of security.
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  9. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #9

    trout said:
    I also get this issue with "Access denied" in Firefox only. Lowes, Home Depot, Spectrum (my ISP and mobile provider), and Meijer grocery stores - to name a few. It seems a lot of mainstream e-commerce sites. The solution posted here does not apply or does not work simply because I delete all cookies and history upon exit, as well as frequently scrub using cleaning software. When I try to look at the website history, there's nothing there. I am using adblock, and noscript for additional security, but even with all scripts enabled *shudder* nothing works to unblock the sites. I have even tried my VPN using a US IP address, but still no joy. The same sites work in Edge, but I would rather have a colonoscopy. I have tried some other browsers, but this is ridiculous. The message is becoming more prevalent as well. What really sticks in my craw is e-commerce sites break on the browser I'm trying to use to help maintain a semblance of security.

    To solve the problem access denied I'd opened a support ticked with Firefox.
    Consider opening a thread.
    They had had a quick response time.

    Let us know the latest troubleshooting steps.
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  10. Fabler2's Avatar
    Posts : 2,963
    Windows 10 preview 64-bit Home
       #10

    trout said:
    I also get this issue with "Access denied" in Firefox only. Lowes, Home Depot, Spectrum (my ISP and mobile provider), and Meijer grocery stores - to name a few. It seems a lot of mainstream e-commerce sites. The solution posted here does not apply or does not work simply because I delete all cookies and history upon exit, as well as frequently scrub using cleaning software. When I try to look at the website history, there's nothing there. I am using adblock, and noscript for additional security, but even with all scripts enabled *shudder* nothing works to unblock the sites. I have even tried my VPN using a US IP address, but still no joy. The same sites work in Edge, but I would rather have a colonoscopy. I have tried some other browsers, but this is ridiculous. The message is becoming more prevalent as well. What really sticks in my craw is e-commerce sites break on the browser I'm trying to use to help maintain a semblance of security.
    Check in the menu, under general and network settings in Firefox that 'use system proxy settings' is ticked. That's the default setting.
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