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  1.    10 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 3
    Windows 10

    Windows 10 Mail app not displaying emails properly


    Hi, I'm new to the forums, but I just went to use the Mail app in Windows 10 for the first time and noticed that a lot of my emails are being displayed in a weird way, mostly with images. Most notably with youtube emails:
    Ex. 1
    Click image for larger version. 

Name:	w10 mail view.jpg 
Views:	89 
Size:	211.8 KB 
ID:	30179
    (personal info has been 'oranged' out)
    An entire third of the screen is being used by a single line of text (also some words at the bottom of the email) that should really just be directly beneath the 'YouTube' logo banner.

    This problem is exacerbated when the app is made smaller with window mode.
    Is this just normal for the Mail app, or is there a way to make emails and images display 'correctly'? I'm not very savvy when it comes to fixing these sorts of things...
    Cheers in advance.
      My ComputerSystem Spec
  2.    10 Aug 2015 #2
    Join Date : Dec 2014
    Posts : 289
    Win 10 Pro x64 16299.15

    Quote Originally Posted by kerrb View Post
    Hi, I'm new to the forums, but I just went to use the Mail app in Windows 10 for the first time and noticed that a lot of my emails are being displayed in a weird way, mostly with images. Most notably with youtube emails:
    Ex. 1
    Click image for larger version. 

Name:	w10 mail view.jpg 
Views:	89 
Size:	211.8 KB 
ID:	30179
    (personal info has been 'oranged' out)
    An entire third of the screen is being used by a single line of text (also some words at the bottom of the email) that should really just be directly beneath the 'YouTube' logo banner.

    This problem is exacerbated when the app is made smaller with window mode.
    Is this just normal for the Mail app, or is there a way to make emails and images display 'correctly'? I'm not very savvy when it comes to fixing these sorts of things...
    Cheers in advance.
    Mine is doing this to kerrb and I can't find any help for it. As any ideas come your way? I know
    you haven't been replied too but I thought maybe you found something??? Thank you for your time
      My ComputersSystem Spec
  3.    10 Aug 2015 #3
    Join Date : Dec 2014
    Posts : 289
    Win 10 Pro x64 16299.15

    bump
      My ComputersSystem Spec
  4.    11 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 3
    Windows 10
    Thread Starter

    I have not found a solution yet, no. However, at one point yesterday when I randomly opened the app up, the emails suddenly were displaying as they should be. BUT today they are back to how they were when I opened this thread, so hmm I have no idea.
      My ComputerSystem Spec
  5.    11 Aug 2015 #5
    Join Date : Dec 2014
    Posts : 289
    Win 10 Pro x64 16299.15

    Quote Originally Posted by kerrb View Post
    I have not found a solution yet, no. However, at one point yesterday when I randomly opened the app up, the emails suddenly were displaying as they should be. BUT today they are back to how they were when I opened this thread, so hmm I have no idea.
    Same here, good for awhile then the display issue returns. I deleted my accounts and added them back to no avail. Have you by chance upgraded your vidcard drivers? I'm using an AMD video card and upgraded my drivers last week, FYI.
      My ComputersSystem Spec
  6.    11 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 3
    Windows 10
    Thread Starter

    I did upgrade the video card drivers, I had to when I upgraded to W10 because it for some reason discarded them and threw my resolution out of whack, so that was the first thing i did haha. I am using Nvidia drivers, but I dont know if unistalling and reinstalling drivers will do it.
    I have noticed that if the problem is there, if I close the app and reopen it, sometimes (SOMETIMES) the mail will display properly, but most of the time if wont. Gah it's weird.
    I don't *have* to use the app as I usually check mail on my phone (prior to W10 I would just access the hotmail/outlook website) but gee it would be nice if this handy app could just work properly lol.
      My ComputerSystem Spec
  7.    11 Aug 2015 #7
    Join Date : Dec 2014
    Posts : 289
    Win 10 Pro x64 16299.15

    Quote Originally Posted by kerrb View Post
    I did upgrade the video card drivers, I had to when I upgraded to W10 because it for some reason discarded them and threw my resolution out of whack, so that was the first thing i did haha. I am using Nvidia drivers, but I dont know if unistalling and reinstalling drivers will do it.
    I have noticed that if the problem is there, if I close the app and reopen it, sometimes (SOMETIMES) the mail will display properly, but most of the time if wont. Gah it's weird.
    I don't *have* to use the app as I usually check mail on my phone (prior to W10 I would just access the hotmail/outlook website) but gee it would be nice if this handy app could just work properly lol.
    I tried installing and reinstalling the driver, you're correct, no joy. I agree it would be nice if it worked correctly. You know I didn't have this problem until last week after KB3081424 cumulative update. The list is so long of the breakdown of updates it'll take a couple of days to go through it and see if anything is there to possibly show a clue
      My ComputersSystem Spec
  8.    11 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 3
    Windows 10

    Quote Originally Posted by sneekez View Post
    I tried installing and reinstalling the driver, you're correct, no joy. I agree it would be nice if it worked correctly. You know I didn't have this problem until last week after KB3081424 cumulative update. The list is so long of the breakdown of updates it'll take a couple of days to go through it and see if anything is there to possibly show a clue
    I'm a web designer and part of my job is to create emails for my client. Recently, I've discovered a new bug with Windows 10 Mail App, or rather, an intentional design decision on Microsoft's part. In the past, email clients have limited the content width of an email to roughly 600px wide. It seems, Windows 10 Mail App is allowing width's beyond that and if the email is not hard coded for a max width the email will break.

    I'm currently looking into a fix for this and will report back if I find something.
      My ComputerSystem Spec
  9.    11 Aug 2015 #9
    Join Date : Dec 2014
    Posts : 289
    Win 10 Pro x64 16299.15

    Quote Originally Posted by bauhau5 View Post
    I'm a web designer and part of my job is to create emails for my client. Recently, I've discovered a new bug with Windows 10 Mail App, or rather, an intentional design decision on Microsoft's part. In the past, email clients have limited the content width of an email to roughly 600px wide. It seems, Windows 10 Mail App is allowing width's beyond that and if the email is not hard coded for a max width the email will break.

    I'm currently looking into a fix for this and will report back if I find something.
    Thanks for the update! And thank you for your time for looking into a fix! Not going to try
    to figure out how this got by MSFT.
      My ComputersSystem Spec
  10.    12 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 3
    Windows 10

    Quote Originally Posted by sneekez View Post
    Thanks for the update! And thank you for your time for looking into a fix! Not going to try
    to figure out how this got by MSFT.
    So after several rounds of testing it appears the email experience in Windows 10 Mail App is incredibly inconsistent. I have had several instances where the structure of the email loads as intended but then upon reopening the application it will break like you all are experiencing.

    I thought it had something to do with the table max width not being set to a defined number but that's not the case.

    Here is a screenshot of what my emails are looking like. As you can see, the images off to the right are way outside where they are supposed to be.

      My ComputerSystem Spec

 
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