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  1.    08 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 6
    Windows 10

    Windows 10 hangs when using Microsoft Edge


    Hi,

    Has anyone experienced a hang in Windows 10 when using Microsoft Edge?

    It has happened to me two or three times, so I've had to stop using Edge.

    It happens when I'm actively using Microsoft Edge for some time and then suddenly the all the system hangs. All frozen. I can't clic on anything and the clock in the taskbar is completely frozen. Can't do anything. I can see there is some disk activity ongoing because the HDD activity led flashes. Only solution is hard-reset

    thank you!
      My ComputerSystem Spec
  2.    08 Aug 2015 #2
    Join Date : Jun 2015
    N.Y.
    Posts : 3,045
    Windows 10 Pro 64 bit

    Check amount of startup items in task manager first. Nothing else being run does this at all ? Try filling in specs here when you get a chance, as that helps us see what you have.
      My ComputerSystem Spec
  3.    09 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Check amount of startup items in task manager first. Nothing else being run does this at all ? Try filling in specs here when you get a chance, as that helps us see what you have.
    Hi. Thank you.

    It happens after actively using Edge for some time, no matter if anything else is opened or closed.

    Laptop is a Sony VAIO VGN-AW11XU, with clean install of Windows 10 Pro and:
    - Intel Core 2 Duo T9600
    - 4GB RAM
    - nVidia GeForce 9600M GT


    Thank you.

    ps: here I've seen some other have experienced a similar issue... Microsoft Edge in build 10240 freezes and hangs intermittingly - Microsoft Community
      My ComputerSystem Spec
  4.    09 Aug 2015 #4
    Join Date : Jun 2015
    N.Y.
    Posts : 3,045
    Windows 10 Pro 64 bit

    Your Welcome ! Seems to be no solution for many having this issue i can find either, if it is only Microsoft Edge doing this.

    Try this at (Admin) command prompt, copy and paste this and press enter, let if finish

    sfc /scannow

    Do not close the same command prompt, next copy and paste this exactly into command prompt and press enter, let is also finish, can take awhile

    Dism /Online /Cleanup-Image /RestoreHealth

    Reboot the system, recheck Edge, let us know if sfc command or DISM gave you can not fix or errors.
      My ComputerSystem Spec
  5.    09 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Your Welcome ! Seems to be no solution for many having this issue i can find either, if it is only Microsoft Edge doing this.

    Try this at (Admin) command prompt, copy and paste this and press enter, let if finish

    sfc /scannow

    Do not close the same command prompt, next copy and paste this exactly into command prompt and press enter, let is also finish, can take awhile

    Dism /Online /Cleanup-Image /RestoreHealth

    Reboot the system, recheck Edge, let us know if sfc command or DISM gave you can not fix or errors.
    Hi thank you

    SFC fixed three errors,

    I attach the CBS.log (splitted in two parts because the file is bigger than 2mb)
    CBS1.txt
    CBS2.txt


    Here is the DISM part of the CBS.log and the DISM.log:
    CBS-DISM.txt
    DISMlog.txt


    thank you!
      My ComputerSystem Spec
  6.    10 Aug 2015 #6
    Join Date : Jun 2015
    N.Y.
    Posts : 3,045
    Windows 10 Pro 64 bit

    Quote Originally Posted by emulajavi View Post
    Hi thank you

    SFC fixed three errors,

    I attach the CBS.log (splitted in two parts because the file is bigger than 2mb)
    CBS1.txt
    CBS2.txt


    Here is the DISM part of the CBS.log and the DISM.log:
    CBS-DISM.txt
    DISMlog.txt


    thank you!
    Good, from what i can see and understand not sure if was related to the issue, CBS log are long. Question i ask is how is Microsoft Edge running ? Your welcome.
      My ComputerSystem Spec
  7.    10 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    Hi. Thank you.

    I'll check Microsoft Edge for two or three days to see if it still hangs the system.... I'll keep you updated
      My ComputerSystem Spec
  8.    10 Aug 2015 #8
    Join Date : Jun 2015
    N.Y.
    Posts : 3,045
    Windows 10 Pro 64 bit

    Quote Originally Posted by emulajavi View Post
    Hi. Thank you.

    I'll check Microsoft Edge for two or three days to see if it still hangs the system.... I'll keep you updated
    Alright,your welcome! How often did it do this issue ?
      My ComputerSystem Spec
  9.    08 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 3
    Windows 10

    NVIDIA GeForce 9600M GT


    Quote Originally Posted by emulajavi View Post
    Hi. Thank you.

    It happens after actively using Edge for some time, no matter if anything else is opened or closed.

    Laptop is a Sony VAIO VGN-AW11XU, with clean install of Windows 10 Pro and:
    - Intel Core 2 Duo T9600
    - 4GB RAM
    - nVidia GeForce 9600M GT


    Thank you.
    I noticed you mentioned you have an nVidia GeForce 9600M GT,

    I have a SONY VAIO VGN-AW11Z which has same graphics but I have been told by Microsoft I can't upgrade to Windows 10... get message...

    this pc can't run windows 10, NVIDIA GeForce 9600M GT

    It says vendor does not have a compatible driver, so I wondered how you managed to do your upgrade

    any help would be appreciated
      My ComputerSystem Spec
  10.    08 Sep 2015 #10
    Join Date : Jun 2015
    N.Y.
    Posts : 3,045
    Windows 10 Pro 64 bit

    64BIT 0R 32BIT because i see a driver for this on NVIDIA's site from Aug.24 2015 ?

    Choose 64 bit if OS is instead before downloading http://www.nvidia.com/download/index.aspx
      My ComputerSystem Spec

 
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