Constantly getting "Not Responding"error message&freezing using chrome

heftysmurf76 said:

I own a dell Latitude Insprion laptop, it's less than 3 years old, When I use Google Chrome(or IE or Firefox for that matter) the system freezes for extended periods , 3 to 7 minutes, and will not respond. The error message "Not Responding" shows up all the time. This happens consistently

I have been in touch with Dell "Premium" tech support MANY times, and the most recent excuse I have been given is that there is some known issue of compatibility with Windows 10, that it is a Microsoft issue they are aware of, and I will just have to wait for the fix to arrive with an update.

I have a seriously hard time believing this. It's a serious problem and my tech support(and myself) has cleared my cache, cookies, etc many times, and it feels to me like they have just given up.

What is also disconcerting is that I have searched on line for this problem that they said "many" people have, and can find no evidence of any such issue...
Any help or suggestions would be appreciated.

I run virus protection and malware scans consistently, and as I said my cookies and cache have been cleared several times, so its not a user issue.
Thanks

For me, when this occurs it almost always due to slow Wi-Fi, slow internet, or a combination. When I have a lot of open windows with a slow wi-fi, it seems things 'stack up', and only clear when I have close the browser.

I can't help at all but am posting to say that Chrome has been "playing up" for me for a week or so - unresponsive to scroll bar, lagging... I'm only using it to display a webcam and a couple of Facebook pages that I post to occasionally, so I'm just letting it be and hoping an update will fix it.

No wired connections here, other browsers unaffected.

clemenzina said:

I can't help at all but am posting to say that Chrome has been "playing up" for me for a week or so - unresponsive to scroll bar, lagging... I'm only using it to display a webcam and a couple of Facebook pages that I post to occasionally, so I'm just letting it be and hoping an update will fix it.

No wired connections here, other browsers unaffected.

If Chrome plays up do this:

1. Export your bookmarks and note key settings and extensions used.
2. Uninstall Chrome
3. Delete folder C:\Users\yourname\AppData\Local\Google\Chrome for all accounts using Chrome
4. Reinstall Chrome
5. Import bookmarks, configure settings and install extensions required

Steve C said:

Suggest you try these:

1. Settings / Network Reset
2. Run sfc /scannow from an admin command prompt
3. Uninstall the network wifi driver and install the latest version for your PC from Dell's support site

Do you only have these problems on the one PC or also other gadgets? Can you try a wired connection to the router to check whether the problem is with wifi or something else?

hello,
no issues on other gadgets, everything else works fine, dell even an a scan of my internet speed and found that it was very efficient.

heftysmurf76 said:

hello,
no issues on other gadgets, everything else works fine, dell even an a scan of my internet speed and found that it was very efficient.

Can you use a wired connection to your router? If that's OK then it seems you have a hardware or software issue with your PC's wifi link.

retexan599 said:

For me, when this occurs it almost always due to slow Wi-Fi, slow internet, or a combination. When I have a lot of open windows with a slow wi-fi, it seems things 'stack up', and only clear when I have close the browser.

I want to update a previous post I made on this subject. On a whim, today I connected my computer and router via an ethernet cable. I was amazed that it made an enormous difference, from agonizingly slow/unresponsive to as fast as my wi-fi service provides and no unresponsiveness or freezing. I must admit this is only a one day's worth of experience, but I thought it worth reporting.

When I originally posted about my experience with this problem, I thought it had to do with inordinately slow WiFi. Then I updated that post to say that the problem seemed solved when I connected my router to my desktop with an Ethernet LAN cable. I now find that the problem has not been solved for me after all, even with the wired Ethernet from the router to the computer. Under a modest load, Chrome still gets very slow, then starts hesitating, then freezes with that message that ‘Google Chrome Browser Not Responding”. Admittedly, my WiFi download speed is limited to a maximum of 25-30Mbps; this is a limitation imposed by the apartment complex internet feed. I am going to give more details in the next post.

- - - Updated - - -

Description of Problem I Encounter
I will have several Chrome windows open and/or a window with several tabs open on my Windows 10 desktop. Most of the downloaded content is pictures and gif’s. It will work well for a time, perhaps half an hour. Then, in advance of the ‘not responding' message, the little spinning circle (upper left of Chrome window) begins to slow, then ‘stutter’, then pause in mid circle as the page(s) are refreshed. Then it may complete its spin and finish loading the page. Eventually, the spin stops completely and the ‘not responding’ message appears. That message shows at the very top of the Chrome window; it usually disappears after a couple of seconds, but eventually will just lock the browser up for many seconds. Then it just stops.

Interestingly, when the browser is locked up (not responding), the double headed cursor arrow will not go into the Taskbar at the bottom of my desktop page; it will move across the screen, but not into the Taskbar.

Once Chrome has begun its ‘not responding’ behavior, closing some or all of the Chrome windows does not relieve the problem. Reopening Chrome after closing allows the slow, then non response to reoccur & continue. It only gets worse.

It feels like whatever is causing Chrome to stop responding is within Windows itself. It is apparently not using up my memory or cpu, as these are the typical Task Manager readings:



Generally, it requires not only closing the Chrome browser windows, but needs a full Windows computer restart to clear out whatever the problem is.

Things I have done or tried:
Most of these things have been recommended in this forum or elsewhere; none of these things will allow continuation of Chrome use until I restart the computer.
1. Clear the Chrome history, cache, cookies, etc.
2. Power cycle (restart) the router.
3. Kept Chrome up-to-date.
4. Cleared the %Windows % temp folder.
5. Ran from Command Prompt:
a. ipconfig /flushdns
b. netsh winsock reset (this required restarting the computer)
6. Updated Network driver and Display Adapter driver.
7. Problem occurs whether Hardware Acceleration is enabled or disabled (may be slightly worse if disabled).
8. Problem occurs whether in regular or incognito mode.
9. Uninstalled Chrome and reinstalled – made no difference

Things I have not done:
1. Do not have another Windows device to test this on; don’t want to mess with my iPad.
2. Have not eliminated all extensions; only have four and don’t see why they would be problem.
3. Have not tried another browser, but maybe I will.

I would welcome anyone’s additional suggestions. Thanks.

retexan599 said:

...Chrome still gets very slow, then starts hesitating, then freezes with that message that ‘Google Chrome Browser Not Responding”...
...It feels like whatever is causing Chrome to stop responding is within Windows itself...

That's how it feels to me, too. I wonder if it started after a Windows Update but can't be sure. Reinstalling Chrome and removing some long-used extensions haven't helped.

Chrome is only used for 2 websites, with 4 tabs open. I use Firefox for everything else - that has about 10 tabs open, it rarely seizes up.

I don't have the option of trying cabled internet but my wifi is pretty fast.

At least you know you are not alone, Retexan