New
#1
Email Links redirected to ISP router IP address
On all PCs, Android and iOS tablets, and Android phones, many of my links in emails (I use Microsoft Mail, Outlook.com and Gmail) haven't worked for 3 days. The broken ones all have my Hub IP Address and a few more words before "_url=http:// . . ." (then what I assume is the address where I SHOULD have been sent to; deleting the bit before the "=" sign doesn't work.)
Have 'factory reset' router myself, as well as under control of BT Helpdesk, and in fact they eventually sent out a new router (Home Hub 5) today, but the problem still exists.
Problem MAYBE caused by me switching on BT Web Protect for a few hours but I then cancelled it again as it was not the thing I wanted. It is the only event I can remember which involved any of this stuff. I also switched OFF Parental Controls which I have had running for years.
Since it affects so many different devices and email clients, and it presumably isn't the router, is the problem at my ISP i.e. BT? (I have had 5 or 6 calls to them in the last 3 days.)
Some links work OK. But even Verification emails where you just have to click a button in the email to confirm something still take me to the BT Hub Welcome page.
My desktop PC is wired to the router, but everything else is wireless.
Any clues?
Cheers, Nortonian