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  1.    06 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop

    IE 11 not loading, how can I reinstall it?


    I need to have IE11 available for some specific hardware device control software (which does not work in Chrome, Firefox, etc; rubbish I know, but I'm stuck with it). However even thought the .exe file was still present after I upgraded to Win10, it wouldn't load, nothing happens when I try to run it. I removed IE via the Win10 Control Panel with the idea of reinstalling it, but the regular IE11 standalone installer downloaded from the Microsoft website says it can't install as IE is already present. The webpage auto-installer says it can only install on a Windows machine. Any thoughts on how I can force a reinstall?

    Andre
    Last edited by andrewilley; 08 Aug 2015 at 19:25.
      My ComputerSystem Spec
  2.    06 Aug 2015 #2
    Join Date : Jul 2014
    UK
    Posts : 18,303
    Windows 10

    Not sure if it will work

    Right click on start menu and go to programs and features
    click on Turn Windows features on or off

    from the list that comes up try selecting IE, or toggle it off and on to see if it works
      My ComputerSystem Spec
  3.    06 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop
    Thread Starter

    I already did that, which went ahead and removed IE and then asked for a PC restart to complete the uninstall. However when I then tried to manually re-install it, the installer program said it was already present.

    If I use the "Turn Windows Features On or Off" option again to re-enable it, IE seems to be reinstalled (with another restart requested to complete the task) but I'm back to square one: trying to launch IE (using either the 32-bit or 64-bit executables) seems to start the process (and it appears briefly in Task Manager) and then it exits without doing anything else.

    Faulting application name: iexplore.exe, version: 11.0.10240.16412, time stamp: 0x55b99d3f
    Faulting module name: ntdll.dll, version: 10.0.10240.16392, time stamp: 0x55a864a2
    Exception code: 0xc0000005
    Fault offset: 0x0000000000025ba4
    Faulting process ID: 0x27e8
    Faulting application start time: 0x01d0d0a11ed02115
    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: 549ed185-f4e6-4ec2-942d-0466043cdef1
    Faulting package full name:
    Faulting package-relative application ID:


    Fault bucket 120292238386, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 11.0.10240.16412
    P3: 55b99d3f
    P4: ntdll.dll
    P5: 10.0.10240.16392
    P6: 55a864a2
    P7: c0000005
    P8: 0000000000025ba4
    P9:
    P10:

    Attached files:
    C:\Users\Andre\AppData\Local\Temp\WEREE1E.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_25fe154ba94e1b895f8357134e0 da395aab4d7_3f4d0144_1b76f199

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: 549ed185-f4e6-4ec2-942d-0466043cdef1
    Report Status: 0
    Hashed bucket: c21063ba259bb3b8d3049afec6e02374

    Andre
      My ComputerSystem Spec
  4.    08 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop
    Thread Starter

    Any further ideas on why IE is shutting itself down like this? I just checked in Safe Mode and it works there by the way, so I'm going to disable all the addons/etc and see if that helps.

    Andre
    Last edited by andrewilley; 08 Aug 2015 at 13:00.
      My ComputerSystem Spec
  5.    08 Aug 2015 #5
    Join Date : Oct 2014
    Posts : 338
    Win 10 Home Build 1703 64bit

    Any thoughts on how I can force a reinstall?

    Personally, I would do a System Restore to a point before your attempts to uninstall/alter IE and when it launched correctly, and then "let it be."

    Just upin it from the taskbar if you do not want to see it.
      My ComputerSystem Spec
  6.    08 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop
    Thread Starter

    IE 11 hasn't worked since the Win10 upgrade. And while restoring back to Win7 would indeed fix the problem, that's a bit of a drastic solution I think.

    I just want to fix whatever is causing IE to fail under Win10 so I can use it. Disabling all the IE addons hasn't fixed the problem (it still works OK in Safe Mode, but not in normal daily operation).

    Andre
      My ComputerSystem Spec
  7.    09 Aug 2015 #7
    Join Date : Oct 2014
    Posts : 338
    Win 10 Home Build 1703 64bit

    Referring to System Restore of Win10, not restoring Win7.


    System Restore Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  8.    09 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop
    Thread Starter

    How would restoring Win10 help when IE 11 did not work right from the initial upgrade? Or are you saying to force a Clean Install of Win10, but that seems a bit overkill when so far it's only IE that's having problems.

    Andre
      My ComputerSystem Spec
  9.    09 Aug 2015 #9
    Join Date : Oct 2014
    Posts : 338
    Win 10 Home Build 1703 64bit

    Google "System Restore" and read the tutorial.

    It is not a clean install. It refreshes your system including the registry to correct errors.

    Also, try to reset IE. Internet Options/Advanced/Reset. And run sfc/scannow. Check the tutorials in this forum and the Win8 forum for other ideas.
      My ComputerSystem Spec
  10.    09 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 18
    Win 7 PC / Win 10 Laptop
    Thread Starter

    I've already tried resetting IE options to defaults, which didn't help. Running an sfc scan at the moment, but given that IE runs OK in Safe Mode I'm guessing that the program files themselves are OK. No harm in checking though.

    I will try a system restore as a last resort (I'm fully aware of what it does). As I said before, this problem has been present since the moment I upgraded to Win10, so I'm not sure how it's going to find a Win10 restore point that could help. I've got image backups of the current setup anyway, and the old Win7 setup, so I can rollback to whichever version I need if it goes wrong.

    Andre
      My ComputerSystem Spec

 
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