Windows 10: Microsoft Edge is being held hostage by a web site. Need help.


  1. Posts : 75
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       06 Aug 2015 #1

    Microsoft Edge is being held hostage by a web site. Need help.


    I was using the new Edge browser on my laptop today to try to find a solution to a problem and now I have a new problem. I got onto a website that put up a prompt to install some software that I don't want. The prompt only has an option to install the software and when the prompt went up on screen the screen went gray which now won't allow me to select another open tab, open a new tab or close the tab. Edge will not allow me to close Edge either. I can currently close Edge with Task Manager but the next time I open Edge it restores all of my open tabs including the one that's prompting me to install something. It seems to me that there has to be some way to either get rid of the open tabs if Edge is locked onto something like this. Is anyone aware of how I can get beyond this error?
      My ComputerSystem Spec


  2. Posts : 75
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       06 Aug 2015 #2

    Well, I was able to get out of this mess on my own but I'd still like to know if there's any other way to resolve an issue like this. I noticed that when I launched Edge there was a brief moment before the page loaded where I might have an opportunity to select another tab. Took me several tries but I finally was able to select another open tab and once I was able to do this, I then closed Edge specifying that I wanted to close ALL of the open tabs. Once I re-launched Edge again, everything was OK but I checked settings and I could not find anything that would allow me not retain open tabs when Edge closes or would prompt me to restore or not restore an open tab when edge is opened. My concern is that this time I was lucky and had another tab open that I could select but what if the bogus web site was the only one opened or the connection to the bogus site opened too fast to allow you to select another tab?
      My ComputerSystem Spec

  3.    06 Aug 2015 #3

    You could have tried installing Ccleaner and have it delete Edges cookies, cache etc.

    Ccleaner free https://www.piriform.com/ccleaner/download
      My ComputerSystem Spec

  4.    06 Aug 2015 #4

    edge held hostage


    moondoggy said: View Post
    Well, I was able to get out of this mess on my own but I'd still like to know if there's any other way to resolve an issue like this. I noticed that when I launched Edge there was a brief moment before the page loaded where I might have an opportunity to select another tab. Took me several tries but I finally was able to select another open tab and once I was able to do this, I then closed Edge specifying that I wanted to close ALL of the open tabs. Once I re-launched Edge again, everything was OK but I checked settings and I could not find anything that would allow me not retain open tabs when Edge closes or would prompt me to restore or not restore an open tab when edge is opened. My concern is that this time I was lucky and had another tab open that I could select but what if the bogus web site was the only one opened or the connection to the bogus site opened too fast to allow you to select another tab?

    This happened to me after I got the 240 build. I had to disable the network connections and then reconnect. It was a pain, but the screen said I was entering a site that had malware and would not let me close. Used task manager to end task, but came back as soon as I opened edge. If their is a simpler way to do it I would love to know.
      My ComputerSystem Spec

  5.    06 Aug 2015 #5

    Best stick to Firefox for visiting sites that might pose a threat.
      My ComputerSystem Spec


  6. Posts : 75
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       06 Aug 2015 #6

    Torquemada said: View Post
    You could have tried installing Ccleaner and have it delete Edges cookies, cache etc.

    Ccleaner free https://www.piriform.com/ccleaner/download
    That was an excellent idea but it didn't seem to work for me. As a test I launched Edge and opened several tabs to some known, good web sites. I then forced Edge to close via Task Manager, ran CCleaner that was previously installed on my PC and after CCleaner cleared everything I re-opened Edge and the 6 open tabs came back with a vengeance and Edge re-opened the ESPN page which was the active tab when I closed Edge with Task Manager.
      My ComputerSystem Spec

  7.    06 Aug 2015 #7

    I wonder if clearing bowser data under settings would have helped.
      My ComputerSystem Spec

  8.    06 Aug 2015 #8

    disable internet connection
    open edge
    should try but fail to restore pages as there is no connection
    close all tabs and shut edge
    restore internet connection
    try edge
      My ComputerSystem Spec

  9.    06 Aug 2015 #9

    I'll stick with what I'm used to....

    Click image for larger version. 

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      My ComputerSystem Spec

  10.    07 Aug 2015 #10

    Rocking
    Click image for larger version. 

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ID:	29214 Looking for that snake picture...
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