Windows Live Mail help, please.


  1. Posts : 45
    Windows 10 Pro 64-bit 1909 18363.836
       #1

    Windows Live Mail help, please.


    I have a friend who migrated from Outlook Express to Windows Live Mail some time ago and has since resisted advice to move to a new Program.
    (His OS is Windows 10 Home 64-bit, currently up to date).
    Until recently, all was well, but now many of his older emails either won't open at all, or open as a random Amazon email.
    The newer emails, under his 'normal' Tree of Folders are fine, the affected ones seem to be only those listed beneath the 'Storage Folders' section.

    I seem to remember reading about a command line prompt to attempt a fix to the mail database, but can't now find it.

    If anyone has any suggestions, I'd appreciate any advice at all - even if it's 'you're flogging a dead horse'.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #2

    Well okay... You are flogging .....

    and this is likely to get worse. I have a customer and Bell Canada would not allow him to log in to get mail with Live.

    Can you track or can they track back to the date this started. I would then see if you

    Can relate it to a software change or install

    Can relate to hardware changes

    Can relate it to Windows update

    Does this person have a restore point that can be used or better a System Image. (If a system image capture data changes before restoring. )
      My Computer


  3. Posts : 45
    Windows 10 Pro 64-bit 1909 18363.836
    Thread Starter
       #3

    Ken

    Thank you for taking the time to reply - I suspect it's not a recent problem, he only noticed it when he delved into an ancient email last weekend.

    Needless to say, he's never been into Back-Ups or System Imaging, so I'm struggling to pinpoint a likely suitable restore point.

    The only conclusion I can reach is that it's the mail database that's corrupted. I 'repaired' the Program and also exported the database into another email client but the same problem arose.

    Maybe it's time to bury the hoss and start over...
      My Computer

  4. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #4

    Well this will hopefully be a teaching moment. Only takes one good accident to realize why every IT professional says do backups.

    I know it is not pretty but Thunderbird might be a good alternative. I put the profile folder in the Documents folder and then show them how to do at least a copy and paste.

    Restore point isn't go to do anything if db is corrupt.

    Lucky he has a friend like you. A shop likely would have said too bad.


    Good luck.
      My Computer


  5. Posts : 45
    Windows 10 Pro 64-bit 1909 18363.836
    Thread Starter
       #5

    Well, I appreciate your input and for sure, he'll be backing up his system regularly now.

    Meanwhile, I did find a supposed 'fix' script on a very old Microsoft site, which someone claimed succeeded - I'm going to try it on a copy of his database and keep my fingers crossed.

    Failing that, I'm confident that I can salvage his more recent emails and get them into a new email client.
      My Computer

  6. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #6

    Thunderbird has very good instructions and there are some tools to convert both mail and contacts. I follow instructions as documented and the processes went flawlessly.


    The instructions if you are thinking TB

    Switching to Thunderbird | Thunderbird Help
      My Computer



  7. Posts : 45
    Windows 10 Pro 64-bit 1909 18363.836
    Thread Starter
       #7

    Thanks for the suggestion, I was currently favouring emClient, but I'll read up on Thunderbird.
      My Computer

  8. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #8

    Good luck, post back when you're done.
      My Computer


 

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