Windows Live Mail help, please.


  1. Posts : 71
    Windows 10 Pro 64-bit 21H2 19044.1469
       #1

    Windows Live Mail help, please.


    I have a friend who migrated from Outlook Express to Windows Live Mail some time ago and has since resisted advice to move to a new Program.
    (His OS is Windows 10 Home 64-bit, currently up to date).
    Until recently, all was well, but now many of his older emails either won't open at all, or open as a random Amazon email.
    The newer emails, under his 'normal' Tree of Folders are fine, the affected ones seem to be only those listed beneath the 'Storage Folders' section.

    I seem to remember reading about a command line prompt to attempt a fix to the mail database, but can't now find it.

    If anyone has any suggestions, I'd appreciate any advice at all - even if it's 'you're flogging a dead horse'.
      My Computer


  2. Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       #2

    Well okay... You are flogging .....

    and this is likely to get worse. I have a customer and Bell Canada would not allow him to log in to get mail with Live.

    Can you track or can they track back to the date this started. I would then see if you

    Can relate it to a software change or install

    Can relate to hardware changes

    Can relate it to Windows update

    Does this person have a restore point that can be used or better a System Image. (If a system image capture data changes before restoring. )
      My Computer


  3. Posts : 71
    Windows 10 Pro 64-bit 21H2 19044.1469
    Thread Starter
       #3

    Ken

    Thank you for taking the time to reply - I suspect it's not a recent problem, he only noticed it when he delved into an ancient email last weekend.

    Needless to say, he's never been into Back-Ups or System Imaging, so I'm struggling to pinpoint a likely suitable restore point.

    The only conclusion I can reach is that it's the mail database that's corrupted. I 'repaired' the Program and also exported the database into another email client but the same problem arose.

    Maybe it's time to bury the hoss and start over...
      My Computer


  4. Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       #4

    Well this will hopefully be a teaching moment. Only takes one good accident to realize why every IT professional says do backups.

    I know it is not pretty but Thunderbird might be a good alternative. I put the profile folder in the Documents folder and then show them how to do at least a copy and paste.

    Restore point isn't go to do anything if db is corrupt.

    Lucky he has a friend like you. A shop likely would have said too bad.


    Good luck.
      My Computer


  5. Posts : 71
    Windows 10 Pro 64-bit 21H2 19044.1469
    Thread Starter
       #5

    Well, I appreciate your input and for sure, he'll be backing up his system regularly now.

    Meanwhile, I did find a supposed 'fix' script on a very old Microsoft site, which someone claimed succeeded - I'm going to try it on a copy of his database and keep my fingers crossed.

    Failing that, I'm confident that I can salvage his more recent emails and get them into a new email client.
      My Computer


  6. Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       #6

    Thunderbird has very good instructions and there are some tools to convert both mail and contacts. I follow instructions as documented and the processes went flawlessly.


    The instructions if you are thinking TB

    Switching to Thunderbird | Thunderbird Help
      My Computer


  7. Posts : 71
    Windows 10 Pro 64-bit 21H2 19044.1469
    Thread Starter
       #7

    Thanks for the suggestion, I was currently favouring emClient, but I'll read up on Thunderbird.
      My Computer


  8. Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       #8

    Good luck, post back when you're done.
      My Computer


 

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