Yahoo password change and login prompts


  1. Posts : 298
    Microsoft Windows 10 Professional (x64) Build 18362.778 (1903/May 2019 Update)
       #1

    Yahoo password change and login prompts


    I'm trying to help someone with an Iphone 8+.

    It all started with trying to send a webpage to email from Safari. It says you need to login to Yahoo before it can proceed. But Yahoo is already logged into.

    At the same time numerous unauthorized account key login confirmation requests were coming in to the phone.

    We tried to change the Yahoo password, but there is no option to change the Yahoo password that we can find. You can't do it from the login page by selecting "having trouble signing in", because the only alternative is to have an account key sent to the phone, not an option to change the password as you might normally expect.

    Google searches indicate If you go into the Yahoo account settings, there is a "change password" link in the security settings, but it no longer exists, either in the mobile app or desktop.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #2

    Hi kitpzyxmsir

    What app are you using for mail on iphone, Apple Mail, blue background with white envelope?

    If so tap settings, then find Password & Accounts in list. Tap it. A list opens. Tap Yahoo account, next page tap the email address at top of page, enter password.

    I would first go to a computer and open the Yahoo email to confirm password is right.

    Do you know if this individual is using two factor authentication. If so enter the Yahoo account, using computer and browser, and look for heading Create app password. If you are using 2FA on an account, you use an app password for Apple mail.


    Ken
      My Computer


  3. Posts : 298
    Microsoft Windows 10 Professional (x64) Build 18362.778 (1903/May 2019 Update)
    Thread Starter
       #3

    Hi Caledon Ken,

    I think my being logged into the account and not being on a trusted device is the root of the problem. I need to get back to the account owner and see if the password options appear when I'm not logged in to the account, because when I go to my Yahoo account, the password stuff is there.
      My Computer

  4. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #4

    I guess that could influence. Be interested to see what they see.

    Is the person using 2FA?

    You didn't mention which mail app they are using.

    I'll check back as you post.
      My Computer


 

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