BigRich,
Did you ever discover a solution to this geolocation error with "yougetsignal.com" or MaxMind? I am having the same exact issue and my ISP can't seem to find a solution as they have ran similar geolocation tests and all show my correct location as your does. However, "yougetsignal.com" show Terrebonne, Canada.
I just ran yougetsignal.com and it says my ISP is in San Francisco, California, but it is actually 80 miles East of where I live in NE Wyoming. I use Wireless DSL service.
Hello Michael (W10 Tweaker),
I would like to work on this and find out if there is anything I can do about it. I must admit I haven't been keeping track of the sites that start quoting me in Canadian funds, I just force the location to correct it whenever possible and move on.
I just returned from a brief vacation and will be around for a while until I take leave again. Let me know what you have in mind?
Rich
Hi Rich, I'm a bit overloaded with tasks at home these days, however; I'll try to fit you in as best I can. I did read the entire thread again but please be patient if I ask for something already covered during previous testing.
Ken has covered a myriad of items and I'm sure to have missed something in my review of the issue.
1) You have already tested your location using your phone while connected to the home wifi and the result was the same as your home PC's (Ottawa). Could you also check yougetsignal.com and subway.com location results while using the phone on your home wifi? This is another confirmation test.
2) Who is your cell service provider, any association to your home isp?
3) Who is your home isp (Spectrum?) and where exactly are they located with respect to your home?
4) Can you identify and list other geolocator services that show you're in Ottawa or Canada?
5) Can you provide a list of sites that behave the same as subway.com and show you in Canada?
I would like to be able to use tracert for a site that doesn't suppress ICMP like when I try subway from here.
6) Please open a Command Prompt and type tracert 104.27.151.28 and post results.
This is the IP for yougetsignal.com . I read online that they operate in Canada and the US and are located in NY.
Coincidentally, I happen to live about 45 minutes South of Ottawa.
Thanks for continuing to pursue this fault. Cheers,
Michael
#1. Yes, "yougetsignal" returns my location as Ottawa when my phone is connected to my home wifi. It is complicated (for me) to get all the pertinent data from a live business like Subway from my smartphone but I'll try when I get a chance. I don't want to spark an instant order while I'm just interested in a test.I am VERY much more familiar with using a PC. Please bear with me, I'll give it a try soon.Hi Rich, I'm a bit overloaded with tasks at home these days, however; I'll try to fit you in as best I can. I did read the entire thread again but please be patient if I ask for something already covered during previous testing.
Ken has covered a myriad of items and I'm sure to have missed something in my review of the issue.
1) You have already tested your location using your phone while connected to the home wifi and the result was the same as your home PC's (Ottawa). Could you also check yougetsignal.com and subway.com location results while using the phone on your home wifi? This is another confirmation test.
2) Who is your cell service provider, any association to your home isp?
3) Who is your home isp (Spectrum?) and where exactly are they located with respect to your home?
4) Can you identify and list other geolocator services that show you're in Ottawa or Canada?
5) Can you provide a list of sites that behave the same as subway.com and show you in Canada?
I would like to be able to use tracert for a site that doesn't suppress ICMP like when I try subway from here.
6) Please open a Command Prompt and type tracert 104.27.151.28 and post results.
This is the IP for yougetsignal.com . I read online that they operate in Canada and the US and are located in NY.
Coincidentally, I happen to live about 45 minutes South of Ottawa.
Thanks for continuing to pursue this fault. Cheers,
Michael
#2. My cell provider is Verizon and (as you can tell from the tracert you asked me to do, my ISP is Spectrum that used to be Charter. Zero association between my cell provider and my ISP.
#3. I don't know exactly where my ISP is but if I run "speedtest.net" it goes to a server Rocky Mount, NC which is about 75 miles north of where I live to do the test. I am not sure how to know exactly where my ISP is.
#4. Actually, no. Right now I've tested about 5 "Geolocator" sites and only "yougetsignal" has my location as Ottawa, Canada.
#5. Here's where it gets difficult. I have not found a single other site that solidly thinks I'm in Canada besides Subway BUT, there are quite a few times when I go to purchase something online and they default to quoting prices in Canadian funds. I have even bought items internationally and I need to force the purchase total to US funds. I have never taken the time to try to separate them. For example, if I buy some thing from eBay it can quote me in either US or Canadian funds depending on who the seller is and whether they are US based (it seems). If I buy something from China, it's a crap shoot as to what currency they choose but always between US and Canadian so lots of places are getting my location incorrectly. So far I've been able to correct any screw-ups before they impacted me except for Subway which I could not even place an order since they would not deliver 800 Km away. I did find a work around for them but we have decided not to order from them any more for other reasons.
Additionally, I have had times where I go to register a product or software and the company defaults to thinking I'm registering from Canada. The most recent I can recall is when I went to register a new anti-virus software, Kaspersky, and it thought I was registering from Canada.
I an NOT running or using a VPN.
#6. I will post the tracert you requested to this reply. I blacked out my account name and hope there is no other security data in the command response other than my ISP's IP.
Hi Rich, sorry but I've been very preoccupied with issues at home but I have been sneaking in some research here and there. You should understand that my approach is to build a collection of facts, determine where you can get the most traction, and point you in the right direction.
Testing subway.com with your cell phone is not that critical. I'm not yet convinced the yougetsignal test has much impact on your difficulty and may even be a coincidence. When I use 47.132.80.1 at yougetsignal.com they show Ottawa, Ontario, Canada as the location and indicate MaxMind as the source, yet when a I use the same IP at MaxMind, it indicates the location as Sanford, North Carolina.
I suspect that someone has their wires crossed and slipped up somewhere during registration of the IP block 47.132.80.1 somewhere (but not at ARIN) or possibly one error is at yougetsignal.com . I just searched several IP blocks and they all show as located in Ottawa. Spectrum owns 47.132.80.1 through 47.135.255.255 and they all show as located in Ottawa on yougetsignal. Perhaps someone at Spectrum might be interested in that anomaly.
Just for fun, I searched spectrum.com (the registered owner) + Ottawa and look what popped up.
Internet Service Provider in Ottawa, Ohio | Spectrum
There seems to be an Ottawa theme running here.
This is now less important after having determined that charter.com operates a large network across many states including Co, Mo, SC, NC, and La as can be seen in your tracert results. We can clearly follow the data route and see it's not near Canada from a path perspective. I didn't expect anything different but this result but it is still required information.
I'm not completely clear on who regulates geolocation services and how yougetsignal might have influence on your difficulty. Maxmind.com and ARIN.net both show 47.132.80.1 (from your tracert results) as being US based with no path anywhere near Canada.
As far as I know, ARIN is responsible to issue and manage IP distribution for Canada, US, and Caribbean areas. The Source Registry for 47.132.80.1 is ARIN and they show Charter Communications of Colorado as the owner.
ARIN Whois/RDAP - American Registry for Internet Numbers
We as North Americans will always see some errors relating to dollar type on funds at places like ebay, however; you should not get forwarded to homedepot.ca or lowes.ca when looking for the .com equivalent. I can't even load lowes.com today, I get redirected to lowes.ca .
Likewise, while you're looking at places like homedepot.com or lowes.com, the default dollar type should be US$. If you can locate another site other than subway.com that presents items in Canadian $, log the details and try a tracert to their site. Tracert works with IP's or site names such as lowes.com .
Thanks for those results. They are as expected. Do you happen to know anyone else in your area that may be using the same ISP and having the same grief?
At this juncture I believe your best route is press the issue with Charter or Spectrum. I'd suggest you require to escalate this issue to the Engineering group and you can present the facts we have collected and suggest you are not receiving the service you're paying for. I wrote a short note to the author of yougetsignal.com and requested he update the website details for that IP block. I have no idea if he will take action.
I'm still searching for a fix whenever I have a free moment.
Last edited by W10 Tweaker; 03 Dec 2019 at 09:14.
I have had Charter/Spectrum out to my house and they checked using tracert's and contacted their engineering while here as well but came up with no solution or explanation. I have since purchased a new router even though I had eliminated my router as the cause previously by swapping it out. I needed a new router to support the numerous wifi devices I have been adding in my home.
I agree, it is definitely my IP address. I practically begged Spectrum to reserve my IP address and release my lease on it so I can DHCP a different IP but they refused. I didn't take note of it but I may have a new IP address since I installed my new router. My bad, I had put this issue behind me and was no longer paying attention to it and I don't recall when my most recent problem occurred.
Update: I just tested Subway.com from my PC. Even though I still get the Ottawa, Canada response from 'yougetsignal.com' I am no longer identified as ordering from Canada by Subway.
I need to put this issue on pause until I see if the problem reoccurs. I know this seems to imply that the replacement of my router was the fix but I did swap out my Netgear router with a Belkin at a previous troubleshooting step months ago and it did not help. I have now installed a new Netgear.
Thank you for unearthing this issue Michael, I will come back and mark this issue solved if I don't see any more sites that think I'm in Canada. I also thank you for contacting 'yougetsignal.com'. I also sent a database correction request to MaxMind (several times) since they were "supposed" to be the database provider for 'yougetsignal'. At the time, I assumed that 'yougetsignal' simply had a corrupt copy of the MaxMind database which unluckily affected me.
Fingers crossed!
ISP's and Cable Companies use static IP assignment, I'd be surprised if they ever use DHCP for anything. I worked in Network Operations for a large Cable company and have rarely ever seen IP's changed to solve any operational issues. The only time I can recall this happening was in the case of a duplicate IP assigned to an internal device.
I found (online) many rogers.com internet customers have been plagued by the company shuffling IP blocks. This resulted in many customers in Ottawa having an IP that was registered to South Western Ontario, and about 5-7 hours away. All local search for stores and services would show results far away from the subscribers.
Geo-location services use IP registration info from ARIN or MaxMind etc. to determine the geographic location of the registered owner of that IP, nothing to do with where the device currently resides. Think of it like a VOIP modem. You might be able to travel all over the country, plug in your modem and have phone service. If you use a geo-locator service to locate that IP, it will show up as where-ever the the head office for the VOIP company is located and has registered the IP accordingly.
Geo-location services, as far as I know, are not a real-time check but simply a reference to a registration data base. No magic here.
Your home router will have nothing to do with your apparent IP location dilemma. Your home modem is your gateway to the internet and the IP it uses will dictate where you are logically located. By logical location I am referring to digital logic (1's and 0's) not where you might feel it makes sense to be located.
You're most welcome and I hope your problem has gone away for good. You may want to determine your actual modem IP and keep it for future reference. I would also compile a list of details on this incident for future reference and it may help you if you have to make this case again. It would be especially helpful if you knew the modem IP in use when you had a problem and if you could show the fault disappeared when your IP was changed by the ISP.
They'd be a bit hard pressed to argue with you if 'all is well' until they changed your IP and then suddenly you're located in Canada. BTW, when I checked MaxMind, your location was shown as Sanford, North Carolina, United States, North America
Did you ever see a Canadian location for your IP on MaxMind?
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