MS Outlook 2016 - one Junk Email won't delete

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  1. Posts : 26,929
    Windows 10 (Pro and Insider Pro)
       #11

    Try opening Outlook in safe mode (maybe some add-in is blocking file:

    1. Right-click the Start button, and click Run.
    2. Type Outlook.exe /safe, and click OK.
    Tip: If Windows can't find Outlook.exe /safe, try using the full path to Outlook (for example C:\Program Files\Microsoft Office\OfficeXX, where XX is your version number). 
    Also check option 4 in this blog post:

    howto-outlook.com | faq/deletemessage - Scan your pst-file for errors
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  2. Posts : 22
    Windows 10 Pro
    Thread Starter
       #12

    Thank you ALL for trying to help me. An Outlook expert in the Microsoft Community gave me instructions on how to delete the Junk Mail with a MFCMAPI app. It worked. Thanks again, everyone.
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  3. Posts : 27,419
    Windows 10 Pro x64 Version 21H1
       #13

    Could yo post those instructions ?? Please and thanks.
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  4. Posts : 22
    Windows 10 Pro
    Thread Starter
       #14

    Caledon Ken said:
    Could yo post those instructions ?? Please and thanks.
    Hi Caledon, I don't have a clear set of instructions, as I had to go back and forth with the Outlook expert a few times to modify her instructions to fit my situation. I will PM you her website in case you need to reach out to her.
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  5. Posts : 27,419
    Windows 10 Pro x64 Version 21H1
       #15

    Sure. Thanks
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  6. Posts : 7,084
    Windows 10 Pro 64 bit
       #16

    rlee123 said:
    Thank you ALL for trying to help me. An Outlook expert in the Microsoft Community gave me instructions on how to delete the Junk Mail with a MFCMAPI app. It worked. Thanks again, everyone.
    That MFCMAPI app is very useful. I just used it to rename my Microsoft account on Exchange from myname@outlook.com to a name of my choice since there is no way to do this in Outlook 2016.

    I obtained MFCMAPI here https://github.com/stephenegriffin/m.../17.0.17099.01
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  7. Posts : 11,168
    Windows / Linux : Arch Linux
       #17

    Hi there

    seems to work on Outlook 2019 as well but of course I haven't a clue with what to do with it !!!! Any documentation (what's that I hear people saying !!!!) around.

    Still have the problem of OUTLOOK 2019 only showing SENT MAIL in the machine it's installed on, INBOX mails are fine on whatever machine -- the servers are IMAP.

    So problem is SEND mail on machine A --
    Send more mail on Machine B

    Machine A -- all inbound mail visible and message sent on A but not B
    Machine B all imbound mail visible and message sent on B but not A.

    OUTLOOK 2010 works perfectly.


    Cheers
    jimbo
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  8. Posts : 7,084
    Windows 10 Pro 64 bit
       #18

    jimbo45 said:
    Hi there

    seems to work on Outlook 2019 as well but of course I haven't a clue with what to do with it !!!! Any documentation (what's that I hear people saying !!!!) around.

    Still have the problem of OUTLOOK 2019 only showing SENT MAIL in the machine it's installed on, INBOX mails are fine on whatever machine -- the servers are IMAP.

    So problem is SEND mail on machine A --
    Send more mail on Machine B

    Machine A -- all inbound mail visible and message sent on A but not B
    Machine B all imbound mail visible and message sent on B but not A.

    OUTLOOK 2010 works perfectly.


    Cheers
    jimbo
    When my email plays up I just delete the profile, all files and reconfigure from scratch. I only use IMAP accounts so don't lose any data.

    The answer to my issue using MFCMAPI is here under the reply by TH https://answers.microsoft.com/en-us/...9-119545b6a558
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  9. Posts : 11,168
    Windows / Linux : Arch Linux
       #19

    Hi there
    @Steve C

    Bit scared to delete profiles -- with the latest versions of Office 2016/2019 the auto config won't configure email accounts for me (I have my own non ISP and non gmail type servers). If I delete all profiles then the control panel mail applet get round which I use to configure goes bonkers as it can't find a profile.

    My gut feel is that Ms is pushing everbody to outlook/365 and to use its cloud servers. Until I fix this wretched problem I use a small Windows VM with outlook 2010 to send emails so I don't lose any. The actual email still exixts because on my servers I can use a web app as well (don't like web / browser email clients though) and the email exists on the server.

    Cheers
    jimbo
      My Computer


  10. Posts : 7,084
    Windows 10 Pro 64 bit
       #20

    jimbo45 said:
    Hi there
    @Steve C

    Bit scared to delete profiles -- with the latest versions of Office 2016/2019 the auto config won't configure email accounts for me (I have my own non ISP and non gmail type servers). If I delete all profiles then the control panel mail applet get round which I use to configure goes bonkers as it can't find a profile.

    My gut feel is that Ms is pushing everbody to outlook/365 and to use its cloud servers. Until I fix this wretched problem I use a small Windows VM with outlook 2010 to send emails so I don't lose any. The actual email still exixts because on my servers I can use a web app as well (don't like web / browser email clients though) and the email exists on the server.

    Cheers
    jimbo
    A person with 5800+ posts shouldn't be scared of Windows. You can configure the email accounts with more options from Control Panel / Mail (32 bit) / Email Accounts. I just did this yesterday since I couldn't do what I wanted in Outlook 2016. I deleted the old profile, created a new one then added the accounts.
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