Internet Explorer 11 - Tiny GUI and BarCode Image Scaling issue


  1. Posts : 3
    Windows 10, Vista and XP.
       #1

    Internet Explorer 11 - Tiny GUI and BarCode Image Scaling issue


    Hi,

    Context : There is a Government Website which can only be used using Internet Explorer 11. For certain official documents. Now those documents require special printer setting (printing on a pre-formatted page) and an Active X control for me to send a request for printing those documents. And on every request along with the print, I receive a BARCODE on it as well. That BARCODE is used by the authorities for a 13 digit document tracking.

    Issue : From August - September 2018 onwards, I have been noticing the BARCODES printed are coming out small. As these documents are physically submitted, the BARCODE SCANNERS weren't able to pick it up. This became an issue. Note: on the same document all other things, like font and its sizes unchanged.

    Problem : I believe that the problem is, that the IE 11 is not scaling well with the UHD PC I have. As I have other non-UHD PCs and there is no problem.

    Resolution : As a method of resolving this issue, I took the following measures.

    1. The Government IT Department - And they gave me a set of instructions
    a. Printer Setting - Checked - The Error still continued
    b. Uninstall and Reinstall all the setting. - Checked - The Error still continued.
    c. Change some scaling of IE 11 - Checked - Error continues.

    2. Played around DPI setting. No difference.

    3. Played with resolution - no Difference.

    4. External Manifest for Internet Explorer 11, as I faced this issue with other application, so thought it would work here.

    5. Government IT Department : I met them, there are just 2 people who look into this issue. They gave me their own PCs to MATCH the settings with my LAPTOP, and still the issue persists.

    What I am seeking : To Pinpoint where the issue lies, either, its MY PC's end, or the Government's side, or due to WINDOWS update? Or, if possible somebody who has faced this issue, can help me.

    Application : Internet Explorer 11

    Computer Config :

    System Manufacturer LENOVO
    System Model 20378
    System Type Mobile
    Motherboard Manufacturer LENOVO
    Motherboard Product Lenovo Y50-70
    BIOS Version 9ECN26WW(V1.09)

    Microsoft Windows 10 Home Single Language (64-bit)
    Version 1803
    OS Build 10.0.17134
    Build Branch rs4_release
    Locale English (India)
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.03056
    Default Internet Browser Internet Explorer 11.345.17134.0
    Installed Internet Browsers Mozilla Firefox, Internet Explorer 11.345.17134.0, Waterfox

    Intel® Core™ i7-4710HQ CPU @ 2.50GHz
    Manufacturer GenuineIntel
    Description Intel64 Family 6 Model 60 Stepping 3
    Architecture x64
    # of Cores 4
    # of Threads 8
    Current Clock Speed 2500 MHz
    Current Voltage 8.
    Level 2 Cache 256 Kb
    Level 3 Cache 6144 Kb
    Processor Id BFEBFBFF000306C3
    Revision 15363

    ntel® HD Graphics 4600
    Adapter Compatibility Intel Corporation
    Video Processor Intel® HD Graphics Family
    Resolution 3840 x 2160
    Bits Per Pixel 32
    Number of Colors 4294967296
    Refresh Rate - Current 47 Hz
    Refresh Rate - Maximum 47 Hz
    Refresh Rate - Minimum 47 Hz
    Driver Provider Intel Corporation
    Driver Version 20.19.15.4624
    Driver Date 3/8/2017
    Adapter DAC Type Internal
    Adapter RAM 1.00 GB
    Availability Running at full power
    Status This device is working properly.
    Location PCI bus 0, device 2, function 0

    NVIDIA GeForce GTX 860M
    Adapter Compatibility NVIDIA
    Video Processor GeForce GTX 860M
    Resolution 1600 x 900
    Bits Per Pixel 32
    Number of Colors 4294967296
    Refresh Rate - Current 60 Hz
    Refresh Rate - Maximum 0 Hz
    Driver Provider NVIDIA
    Driver Version 24.21.13.9811
    Driver Date 6/1/2018
    Adapter DAC Type Integrated RAMDAC
    Adapter RAM 4.00 GB
    Availability Running at full power
    Status This device is working properly.
    Location PCI bus 1, device 0, function 0
      My Computer


  2. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #2

    Hi cooldubai. Welcome to the TenForums @cooldubai

    Assuming you can reload the Active X control

    First I would

    Clear all browsing data, except saved passwords

    I would remove all Active X objects

    and I would then restore defaults setting in IE and finally reset browser.

    Restarts computer, reload necessary Active X component(s) and retry.


    Ken
      My Computer


  3. Posts : 3
    Windows 10, Vista and XP.
    Thread Starter
       #3

    Dear Caledon Ken,

    Thanks for welcoming.

    I tried it. Twice.

    1. First I deleted - All the browsing data (except my passwords)
    2. Then removed all the Active X component (it took to while to find this, so I had to google it)
    3. Restored Default setting.
    4. Reset the IE. (took a while to load the PC)
    5. Loaded all the settings back.
    6. Tested.

    And, the problem still persists.

    Thank you for providing a method. Its unfortunate, that this issue still continues.
      My Computer


  4. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #4

    Have you tried Compatibility View settings. If on for that web site disable, if off, enable.

    Do you have a PDF printer installed that you can send print to?

    Some printers when they are set up use PCL while others use postscript. Are you using same driver on all devices?
      My Computer


  5. Posts : 3
    Windows 10, Vista and XP.
    Thread Starter
       #5

    Caledon Ken said:
    Have you tried Compatibility View settings. If on for that web site disable, if off, enable.

    Do you have a PDF printer installed that you can send print to?

    Some printers when they are set up use PCL while others use postscript. Are you using same driver on all devices?
    Dear Caledon Ken,

    I have found one discrepancy of settings, thanks to Das10's input, I looked under the ActiveX Settings.

    Found that the ActiveX ".ocx" File, isn't installed on my PC. IE11>Tools>Internet options>Programs>Manage Add-ons>Drop down menu "Downloaded"> Can't find the active x control.

    Under the >Internet options>Browsing History Settings>View Objects>File Explorer.. I can see that the activex control is downloaded in a .CAB format.

    So my question is - Does having .CAB means that the active X is installed? Or I have to install it manually?

    Coming to the setting you have sent me -

    1. Compatibility Yes, its enabled for the website. Without compatibility I won't be able to print in the first place.

    2. PDF Printer, yes. We are using Foxit Business, across all the systems.

    3. Same Drivers on all system - I have set up a dedicated printer, and have a schedule to update the system.
      My Computer


  6. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #6

    If you print to PDF does bar code shrink?

    Check your other PC's with reference to the .cab file.

    I would think that after downloading you would have to install although I haven't done anything with Active X in at least seven years.
      My Computer


  7. Posts : 3,104
    Win10
       #7

    Go to manage add-ons to see current add-ons:
    How to Manage Add-ons in Internet Explorer 11

    Additional settings for ActiveX (try and turn off safety)
    How to use ActiveX Controls for Internet Explorer 11

    Change your settings back afterwards for safety.
      My Computers


  8. Posts : 11,170
    Windows / Linux : Arch Linux
       #8

    Hi there
    @cooldubai

    I'm surprised at a GOVT (well probably not really - govt I.T depts. seem to be the least likely to respond to changes) using Active-X and IE11 -- really huge security holes available in that process. One really has to put IE11 to bed these days -- some websites won't even work properly with it any more.

    Personally you'd do much better with most Govt docs to simply print to pdf and then use any one of 97 zillion applications to print pdf files properly. A lot of Govt docs (seems pretty universal wherever you come from) have quite a few form type things --pdf handles those quite OK and adobe forms is a pretty standard technology if you have to use that. Adobe forms and similar work with things like Barcodes, Pro forma invoices, Certificates of conformity (customs docs, shipping docs/import/export/dangerous goods declarations) , and other things such as application forms, driver registration, social security benefit applications, tax issues,immigration visa stuff) etc., etc . --typical bog standard Govt issues whatever jurisdiction you come from.

    W10 has standard print to pdf driver so you can print almost anything to a pdf file (from any browser too). Then unless special processing required just print the pdf with any application that handles pdf files -- even Ms Edge will do that !!!!!

    Active-X I don't think has even been mentioned on these forums for donkeys years now. I don't think Ms would even know what it was.

    Cheers
    jimbo
      My Computer


  9. Posts : 430
    Windows 10 Pro
       #9

    Jimbo Ms MS certainly wouldn't know what Active-X is.
      My Computer


 

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