Email Links Wont Activate

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  1. Posts : 14
    Windows 10
       #1

    Email Links Wont Activate


    When clicking on an email link online or in a document my email program Windows Mail wont start up like it normally did.......nothing happens......maybe recent updates stuffed with my program?
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  2. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #2

    Hi, what is this set to?
    Email Links Wont Activate-1.jpg
    (And while there. this?
    Email Links Wont Activate-1.jpg

    and does Mail work normally if you launch it?

    From the extensive Tutorial section it's worth being aware of:
    Windows 10 Tutorial Index | Windows 10 Tutorials

    see
    Restore Default File Type Associations in Windows 10 | Windows 10 Tutorials
    Search for
    mailto
    under Option 2 & follow the instructions under Option 2.
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  3. Posts : 14
    Windows 10
    Thread Starter
       #3

    I have found settings then gone into Apps and Features but not sure where to go to from there?
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  4. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #4

    Default is the clue. You will see it appears in both screen shots.
    Type Default in the search box. You're looking for those options.

    Email Links Wont Activate-1.jpg

    The last part of my post explains how to reset mailto to its default.
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  5. Posts : 14
    Windows 10
    Thread Starter
       #5

    Yes I chaEmail Links Wont Activate-captures.pngnged it but now I am getting this when I click on email links online.......its not opening up my normal Outlook on my PC?
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  6. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #6

    You original post said
    my email program Windows Mail
    - since you're not using Windows Vista (which had Windows Mail)- I assumed you meant the Mail app. It appears your requirement in your first post has been met.

    Where does Outlook come into this? Which client do you actually wish to use?

    Step by step- what is it you hope to have happen?
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  7. Posts : 14
    Windows 10
    Thread Starter
       #7

    Sorry....since the recent update from MS my mail is having issues.......I use Outlook but on my PC (even though I have an online account in Outlook)........my mail comes to my pc....I am happy with Outlook......may have said Windows Mail by mistake....

    1. I cant click on email links (@.......) online and have my Outlook program start up....Gmail starts up instead (see snap below of what happens when I click on an online email)
    2. Sometimes when I click on links in my emails (http://www......) Word starts up.
    3. When it says in some emails "view this email in a browser" it doesnt take me to my Chrome browser
    4. Somehow (I think its GMail?), another mail program on my pc has forced its way in that keeps bugging me saying its out of date?
    Attached Thumbnails Attached Thumbnails Email Links Wont Activate-captures.png  
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  8. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #8

    I'm trying to understand what you are doing.

    I think you now want mailto to open the Chrome browser to handle Outlook.com as web mail (not Outlook, the Office email client).

    That's very different to what you first posted.

    How to Change the Default Email Program for Mailto: Links
    https://www.pcworld.com/article/2682692/how-to-make-webmail-your-default-email-in-chrome-firefox-and-opera.html

    may give you some ideas.

    I know there are posts on this forum addressing this topic by people who've done this but can't immediately find one. Now that the problem has (I think) been defined, hopefully someone who's done this will comment.

    E.g. post #2
    Opening up mail link in Default browser - Windows 10 Forums
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  9. Posts : 14
    Windows 10
    Thread Starter
       #9

    Is this the Mailto program?......this keeps popping up and annoying me.......how do I get rid of it? Plus I didnt see anything in the link you provided that deals with Outllook which is my mail program?Email Links Wont Activate-captures.png
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  10. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #10

    Please clarify.

    Are you
    a. Using Outlook.com in a web browser?
    or
    b. Using Outlook, the MS email client.

    Your references are very inexact. I have given you solutions
    a. to open Mail
    b. to open Chrome which you mentioned

    Now you want, it seems, Outlook, the email client.... I'm confused, and will leave this to someone else.
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