Windows 10: Firefox Problem

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  1.    10 Jun 2018 #11

    Just put on an older version, v58. As with all others, it installs to program files (64) without any problem whatsoever.
    However, clicking on firefox logo (running as Admin), it just will not open at all.

    No error signs whatsoever. Nothing at all.
    Previously I had removed sandboxie from my Pc and was wondering if that had anything to do with it.
      My ComputerSystem Spec

  2.    10 Jun 2018 #12

    firefox.exe Scripted Diagnostics Native Host 10/06/2018 14:51:13 All Users C:\Program Files\Mozilla Firefox\firefox.exe 5,934 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\NonCritical_firefox.exe_5eb9329714ebe53ccf3defa513cf182d36 2d_00000000_20379e3a\Report.wer

    App crash view file.
      My ComputerSystem Spec

  3.    11 Jun 2018 #13

    Have you tried Firefox's safe mode, and running it in Windows Safe Mode as I suggested?
      My ComputerSystem Spec

  4.    11 Jun 2018 #14

    Please forgive my ignorance in respect of Firefox Safe Mode
    Is this a Firefox "safe Mode" download from mozilla or do you mean go into Microsoft w10 Safe Mode?
      My ComputerSystem Spec

  5. f14tomcat's Avatar
    Posts : 37,170
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       11 Jun 2018 #15

    Mothie said: View Post
    Please forgive my ignorance in respect of Firefox Safe Mode
    Is this a Firefox "safe Mode" download from mozilla or do you mean go into Microsoft w10 Safe Mode?
    Troubleshoot Firefox issues using Safe Mode | Firefox Help
      My ComputersSystem Spec

  6.    11 Jun 2018 #16

    Thanks found it. Problem is browser just will not open period, which it appears needs to happen to get access.
    This puts me back to the beginning again.

    Having previously removed Firefox and just downloaded a brand new copy from Mozilla of Quantum, installed same and clicked on reinstall and remove all addons, it refuses to open. No error remarks mentioned. It just refuses to open.
    I must be trying your patience gentlemen, for which I truly apologise, I have never come across this before.
    Looking into Programs x64, the installation appears to be there in full, as best as I can tell.
      My ComputerSystem Spec

  7.    11 Jun 2018 #17

    Mothie said: View Post
    Thanks found it. Problem is browser just will not open period, which it appears needs to happen to get access.
    This puts me back to the beginning again.
    You might want to post your issue at The Forum below. There are many users there that may help. You probably have some corruption in your profile. If you have not tried it go to C:\Users\user name\AppData\Roaming\Mozilla and delete that folder and the same one in Local and local low if present. Remove Firefox first. If this does not help then go to the link below. You have to have hidden files shown.

    Firefox Support mozillaZine Forums

    This also may help you:

    Firefox doesnt start in Windows 10 | Firefox Support Forum | Mozilla Support
      My ComputerSystem Spec

  8.    11 Jun 2018 #18

    Also, as I suggested in #10,
    a. Go to Windows Safe Mode
    b. Try running Firefox from there.

    (Somehow I doubt it will work, but it's worth a go...)
      My ComputerSystem Spec

  9.    11 Jun 2018 #19

    Safe Mode cannot get in.

    Josey, deleted all mozilla folders as per your instructions. Will go to forum you suggested.

    Many thanks to you all.
      My ComputerSystem Spec

  10.    11 Jun 2018 #20

    Mothie said: View Post
    Safe Mode cannot get in.

    Josey, deleted all mozilla folders as per your instructions. Will go to forum you suggested.

    Many thanks to you all.
    Good Luck, It may take some time for a reply there but be patient
      My ComputerSystem Spec


 
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