1.    31 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 3
    Windows 10

    Can't browse google in Firefox after upgrade


    Hi all,

    I just upgraded to Windows 10 on my Toshiba Satellite S55-A machine 2 days ago. Ever since the upgrade, I couldn't get to google.com on my default Firefox &/or Chrome browser. I was able to sync new files with my Dropbox desktop app. I also saw the internet (WiFi & ethernet) both were working as I was able to check my university's email site & read emails. I then took it over to the IT dept. in my university. After more than 2 hours of running diagnostics on various issues, they narrowed down the problem to be caused from my Avast Antivirus software. They then uninstalled the antivirus app & made Windows Defender as the default for that aspect. This partially solved the issue. I was able to go to google.com with Chrome now, but still not in Firefox. Please note, I am running the latest version of both those apps in my machine. Right now, as I am writing this message, I am able to do it in Firefox. But the basic search engine like Google is still not working on this browser. Below is a screenshot of what I am seeing when I am trying to go to Google. I should also mention that it is just not Google that it is happening with, I tried Facebook, Twitter. It's the same story there. With Gmail, however, it gives me a broken page like the image below. Other common sites i.e. CNN, Wikipedia, Tumblr are all working fine. It's the same error that I am getting with these Google, Facebook, Twitter. I really enjoy using Firefox which is why it had been my default for more than 5 years now. I can live with using Chrome for now. But ultimately, if Firefox doesn't send some update for Win10 or new patches to fix this issue for people like me, I'll seriously be considering moving back to Windows 7 or 8.


    Google:
    Click image for larger version. 

Name:	screenshot-www google com 2015-07-31 13-38-36.png 
Views:	11 
Size:	28.0 KB 
ID:	27197

    Gmail:
    Click image for larger version. 

Name:	screenshot-www gmail com 2015-07-31 13-43-33.png 
Views:	9 
Size:	446.9 KB 
ID:	27199

    Thanks!
      My ComputerSystem Spec
  2.    31 Jul 2015 #2
    Join Date : Oct 2014
    Posts : 391
    Windows 10x64 17035

    Have you tried running Firefox with a new and clean profile (without add-ons) to see if you can access the sites? I've got the beta build installed with no issues whatsoever.
      My ComputerSystem Spec
  3.    31 Jul 2015 #3
    Join Date : Jul 2015
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by cyberrufus View Post
    Have you tried running Firefox with a new and clean profile (without add-ons) to see if you can access the sites? I've got the beta build installed with no issues whatsoever.
    I've tried without the add-ons, in the Incognite mode....nothing seems to be working.
      My ComputerSystem Spec
  4.    31 Jul 2015 #4
    Join Date : Oct 2014
    Posts : 391
    Windows 10x64 17035

    Try a completely clean profile and see if that helps. If there's an issue with your profile just starting in safe mode won't be enough.
      My ComputerSystem Spec
  5.    31 Jul 2015 #5
    Join Date : Jul 2015
    Posts : 3
    Windows 10
    Thread Starter

    Actually this problem has been listed with Windows 8 & 8.1 before also. I just broadened my search & figured out that apparently Firefox had been giving these "untrusted connection" warnings to reputable sites then. I just followed the steps as they mentioned here. It solved all the issues so far with Firefox.
      My ComputerSystem Spec
  6.    31 Jul 2015 #6
    Join Date : Oct 2014
    Posts : 391
    Windows 10x64 17035

    Family Safety feature? Never used it and really not familiar with it at all.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Solved W10 opens seperate tab for firefox when opening with main firefox icon
Hello, lately I've been having an issue where Windows will open a separate tab for Firefox when i open it with the original pinned icon on my task bar.. I've tried opening firefox and unpinning the pinned shortcut and pinning the opened one and...
Browsers and Email
Solved Firefox color scheme changed in 10162 upgrade? :(
Hello, I was wondering if anyone here is using Firefox as their browser for Windows 10. When I was on build 10158 and I installed Firefox this was the default scheme. A light greyish that was easy on the eyes. 23129 Now since I couldn't pull...
Browsers and Email
Windows 10 Tips and Tricks: Microsoft Edge, the Next Generation Browse
https://www.youtube.com/watch?v=nt0rH2SscGQ Microsoft Edge Browsing Data - Clear in Windows 10 - Windows 10 Forums Microsoft Edge Cookies - Allow or Block in Windows 10 - Windows 10 Forums How to Turn On or Off Cortana in Microsoft Edge...
Windows 10 News
Spartan Browse - Miss no Menu bar
Hi there I really miss the menu bar in project Spartan == I find it a lot easier to use the menu but that might be just the way I've got used to using a browser - especially on a computer rather than on a phone. Otherwise can't say I've...
Browsers and Email
new tabs in Google Chrome ,Firefox or Internet Explorer freezes PC
Does anybody have a solution to this problem. When I open a couple of new tabs in Google Chrome ,Firefox or Internet Explorer it freezes my computer completely. It started with the latest Windows 10 update. 1. In Event Viewer - System I have this...
Browsers and Email
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:54.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums