1.    31 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 6
    Windows 10

    Mail in Windows 10 - "The linked image cannot be displayed. The file m

    Hi all,

    I have recently upgraded my HP G62-b32sa laptop from Windows 7 Home Premium 64-bit to Windows 10. I have set up two Outlook email accounts in the Windows 10 Mail app. In emails on both accounts, I receive the following error message in any area where an image should be:

    "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

    This is accompanied with a small red cross in the upper left corner (please refer to attached image).

    To rectify this I have reset Windows 10, but the problem still persists. I also notice online that this issue has been persistent with Office Outlook 2010, but trying solutions (such as deleting Temp folder) do not help in Windows 10 Mail.

    Kindly could you help me solve the problem, as it makes the the email experience in Windows 10 very jarring.

    EDIT: I created a new local user account, and set up my email in the Mail app. Surprisingly, the pictures work! So now the question is, why are the pictures not showing up in my user account?

    Thanks in advance!Click image for larger version. 

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    Last edited by Solidcancer07; 31 Jul 2015 at 12:32.
      My ComputerSystem Spec
  2.    01 Aug 2015 #2
    Join Date : Jul 2015
    Posts : 6
    Windows 10
    Thread Starter

    Ok I fixed it. For anyone who also stumbles across this problem, what I had to do was create a new user account and everything starts working
      My ComputerSystem Spec
  3.    05 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 1
    WIndows 8.1 / 10

    Quote Originally Posted by Solidcancer07 View Post
    Ok I fixed it. For anyone who also stumbles across this problem, what I had to do was create a new user account and everything starts working
    Please explain what do you mean by creating a new user? Is the new user shall be created in Mail or Windows Account? Thanks
      My ComputerSystem Spec
  4.    23 Nov 2016 #4
    Join Date : Nov 2016
    Posts : 3
    Windows 10

    Hi, one possible cause of the issue is the Third Party Anti-Virus installed. We've tried disabling the AV and the issue was fixed.
      My ComputerSystem Spec


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