Windows 10: Help removing squirrellmail from win7 please

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  1.    12 Apr 2018 #1

    Help removing squirrellmail from win7 please


    Not win 10 but please can anyone explain in mega simple terms how to remove this cr*** from my sister's win7 laptop, don't even know how it got there (wouldn't be so bad if it displayed mail correctly instead of being totally broken and takes some deciphering).
    She is with plusnet I googled this and found some answers but goes straight over my head so any answer needs to be very simple please.
    I'd be very grateful for any help.
      My ComputerSystem Spec


  2. Posts : 738
    Win 10 pro Upgraded from 8.1
       12 Apr 2018 #2

    Windows 7 Help Forums same group windows 7 help
      My ComputersSystem Spec


  3. Posts : 9,000
    Windows 10 Pro x64 Build 1803
       12 Apr 2018 #3

    I believe your sister is using webmail and within webmail she installed squirrel mail.

    I imagine you go to their site, enter credentials and login. That is where you see Squirrel mail.

    I would call plusnet and ask them to fix / reset / adjust her account.

    (Answered to save you having to get new account.)


    Ken
      My ComputerSystem Spec

  4.    13 Apr 2018 #4

    Thank you for the reply, she has asked Plusnet who don't seem to have a clue what to do.
    I will see if I can visit Squirrel site and logon but not knowing she had installed this I don't know what logon is, her lap top is going into PC repair shop in morning as she now has a problem whereby sometimes when booting it can find user profile and goes into safe mode, if you re-boot it'll the go normally.
    I assume somehow registry has somehow gotten corrupted, (probably her ruddy boyfriend shutting down whilst it's doing a windows update or something).
    I have an issue myself actually, I'm running win10 on my desktop with MS office 2007 using outlook for email, my problem is that it used to show thumbnails (saved searches in eBay etc') after allowing to download images.
    Now even after allowing and checking all settings finding no obvious reasons for this it won't show pictures and have to open everything to see what they are (ruddy frustrating).
    Thanks in advance.
    Richard
      My ComputerSystem Spec


  5. Posts : 9,000
    Windows 10 Pro x64 Build 1803
       13 Apr 2018 #5

    Just to be sure.

    I assume she starts a browser and head to website, plusnet, where she logs in and that is where she encounters Squirrel.

    Is that correct?

    Or is she clicking on an app?

    Would be interested to know which browser she is using, maybe this is an extension ( or Add on ) that we can remove.

    For your issue check your trust Center setting in Outlook. Trust Center... (been a while since I've had 2007) Click file, then Options, should be a bottom of list.
      My ComputerSystem Spec

  6.    13 Apr 2018 #6

    She is logging into Plus net as far as we know, some mails come into her correct plus net inbox but some go to squirrelmail, as I said it doesn't display properly either, one thing plus net did say was that it is because win7 doesn't support it??.
    As for outlook settings look OK see picture
    Attached Thumbnails Attached Thumbnails outlook settings.png  
      My ComputerSystem Spec


  7. Posts : 9,000
    Windows 10 Pro x64 Build 1803
       13 Apr 2018 #7

    If she is logging in then Plusnet has to fix. Ask for second level support (which will offend first level) and sometimes you have to push firmly.

    See picture.

    So have you added ebay to safe senders? The very first check mark says DON'T, second line says it is okay if safe sender, third line if in Trusted Zone.
      My ComputerSystem Spec

  8.    13 Apr 2018 #8

    I've tried without tick in first and no differentClick image for larger version. 

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      My ComputerSystem Spec

  9.    14 Apr 2018 #9

    Caledon Ken said: View Post
    Just to be sure.

    I assume she starts a browser and head to website, plusnet, where she logs in and that is where she encounters Squirrel.

    Is that correct?

    Or is she clicking on an app?

    Would be interested to know which browser she is using, maybe this is an extension ( or Add on ) that we can remove.

    For your issue check your trust Center setting in Outlook. Trust Center... (been a while since I've had 2007) Click file, then Options, should be a bottom of list.
    Sorry forgot to say she's using internet explorer
      My ComputerSystem Spec


  10. Posts : 9,000
    Windows 10 Pro x64 Build 1803
       14 Apr 2018 #10

    Okay for sister open IE, click on gear, click on Manage Add-on. See under any of the heading if you see anything squirrel. Likely in first section Tool Bars and extensions.

    For you I would run disk cleanup to get rid of and temporary cache info. Right click C:, properties, in General tab is cleanup.

    Please also ensure your AV is disabled the next time you test just for the test.

    slipstick.com is a great resource for all things Outlook.
      My ComputerSystem Spec


 
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