Windows 10: Youtube locking computer, both in Chrome and FireFox.


  1. Posts : 74
    Window 10 Fall Creators update
       22 Jan 2018 #1

    Youtube locking computer, both in Chrome and FireFox.


    This is a minor annoyance as I don't often play YouTube on my PC, I use my Apple TV. I would like to understand what is happening. This happens in both Chrome and Firefox, both have the latest updates. After a time the computer will just freeze no BSOD it just locks and I have to reboot to clear it, it does this every time. I have no access to the computer from the keyboard (wired) and trackball wireless so there is no Ctrl+Alt+Del option. I am fairly certain this is a YouTube issue. It rarely happens when I play movies stored one of my Hard Drives. I have gone into FireFox's Sysconfig and increased the timeout settings, I have also reloaded the "Old Version", no joy. It locked up with the old version. Looking at the event viewer I don't see anything that is associated with the error except for the restart. Who Crashed doesn't show anything either. As I said above I am not so much looking for a "fix" that would be nice, but I would like to understand what is happening. My PC profile is up to date so you can see that my system has more than enough HP to do YouTube.
    Last edited by transmaster; 22 Jan 2018 at 13:33.
      My ComputerSystem Spec


  2. Posts : 8,838
    Windows 10 Pro x64 Build 1803
       22 Jan 2018 #2

    Hi transmaster

    Have you tried running it on chrome ( or Firefox ) with all extensions disabled and a complete clearance of your browsing data. Browsing data may have login cookies saved, know your passwords before deleting. Also not sure what privacy or AV you may be running. I would try disabling some of those as well.

    It might be easier to create a new standard user and test Chrome there so you know it is vanilla, no alterations. ( Of course some of your third party products may get installed by default.)
      My ComputerSystem Spec


  3. Posts : 74
    Window 10 Fall Creators update
    Thread Starter
       23 Jan 2018 #3

    I am not the only one who is having this problem with YouTube. All of the support forums for YouTube, Chrome, and Firefox suggest solutions that are useless. I'll disable my extensions and see what happens. I am not going to spent a lot of time on this as I have numerous other ways of watching Youtube. I'll be sure to report any solution.
      My ComputerSystem Spec


  4. Posts : 8,838
    Windows 10 Pro x64 Build 1803
       24 Jan 2018 #4

    Appreciate that.
      My ComputerSystem Spec

  5.    24 Jan 2018 #5

    Just to add to what Ken said

    If you try launching Chrome in Incognito mode, it should launch without using cookies or any extensions loaded

    Might be quicker to test instead of disabling all extensions
      My ComputerSystem Spec


  6. Posts : 13,063
    Win 10 Pro-MX Linux 17.1 PClinuxOS Mate
       24 Jan 2018 #6

    transmaster said: View Post
    I am not the only one who is having this problem with YouTube. All of the support forums for YouTube, Chrome, and Firefox suggest solutions that are useless. I'll disable my extensions and see what happens. I am not going to spent a lot of time on this as I have numerous other ways of watching Youtube. I'll be sure to report any solution.
    That is quite odd, I use Youtube everyday with Firefox 58 and Firefox 59 BETA 3 without any problems.
      My ComputerSystem Spec


 

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