Windows 10: E-mails showing as in Outbox but folder is empty (Outlook 2010)

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  1.    17 Jan 2018 #1

    E-mails showing as in Outbox but folder is empty (Outlook 2010)


    At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).

    Outlook shows:

    Outbox [4]

    When I open the Outbox folder, no e-mails are inside.

    The Outbox folder shows, "There are no items to show in this view."

    Any ideas?
      My ComputerSystem Spec

  2.    17 Jan 2018 #2

    King Mustard said: View Post
    At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).

    Outlook shows:

    Outbox [4]

    When I open the Outbox folder, no e-mails are inside.

    The Outbox folder shows, "There are no items to show in this view."

    Any ideas?
    Hi there

    1) is your OUTBOUND mail server configured correctly

    2) are you connected to the Internet -- not just a Work INTRANET

    3) does work stop you sending emails to "outside users".

    Usually it's Internet connection (or lack of one) that raises this type of error.

    Note your OUTBOUND mail server from work must be the Work (usually exchange type) server --not the account you use at home.

    Most ISP's who have mail servers won't let you use things like outlook directly when you aren't at home connected to your ISP. You can probably use some sort of hideous web type email client / program if your work i.t people don't want to play ball. Most ISP's have some usually ad riddled slow browser email client when away from your home ISP.

    You still need a proper Internet connection -- if Work won't give you one you can usually create an access point using a smart phone though. If they have separate GUEST ID system away from their main network you'll have to use that - but you probably won't be able to use the Work mail server.

    I should have a little chat with the I.T section --usually it's just a proxy that needs to be set properly.

    For a small fee you can use things like authsmpt for sending emails via outlook = you'll still need a proper Internet connection though.

    Outgoing authenticated SMTP server and email relay service (solves most SMTP and email relay errors).

    Cheers
    jimbo
    Last edited by jimbo45; 17 Jan 2018 at 10:50.
      My ComputerSystem Spec

  3. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       17 Jan 2018 #3

    Any chance you have two version of Outlook on your machine? When I had 2010 and 2013 I had issue like this only it happen in Outlook 2013.

    I uninstalled the second version, in my case 2010, and the issue disappeared.

    By the way when did this issue start. There were a large number of 2010 patches. You will likely see them in your update history. Check the dates when they were installed and when you issue started.


    Ken
      My ComputerSystem Spec

  4.    19 Jan 2018 #4

    jimbo45 said: View Post
    Hi there

    1) is your OUTBOUND mail server configured correctly

    2) are you connected to the Internet -- not just a Work INTRANET

    3) does work stop you sending emails to "outside users".

    Usually it's Internet connection (or lack of one) that raises this type of error.

    Note your OUTBOUND mail server from work must be the Work (usually exchange type) server --not the account you use at home.

    Most ISP's who have mail servers won't let you use things like outlook directly when you aren't at home connected to your ISP. You can probably use some sort of hideous web type email client / program if your work i.t people don't want to play ball. Most ISP's have some usually ad riddled slow browser email client when away from your home ISP.

    You still need a proper Internet connection -- if Work won't give you one you can usually create an access point using a smart phone though. If they have separate GUEST ID system away from their main network you'll have to use that - but you probably won't be able to use the Work mail server.

    I should have a little chat with the I.T section --usually it's just a proxy that needs to be set properly.

    For a small fee you can use things like authsmpt for sending emails via outlook = you'll still need a proper Internet connection though.

    Outgoing authenticated SMTP server and email relay service (solves most SMTP and email relay errors).

    Cheers
    jimbo
    1) When I add the account e-mail address and password, Outlook automatically configures the rest by gathering data from the network

    2) Definitely connected to the Internet

    3) Work doesn't stop it and they said there are no issues on their end (collegues are having no issues)

    I am in contact with I.T. (it takes a week or two, generally) but this issue occurs every few months so I was just doing some background research, in case I can fix it myself in the future.

    Caledon Ken said: View Post
    Any chance you have two version of Outlook on your machine? When I had 2010 and 2013 I had issue like this only it happen in Outlook 2013.

    I uninstalled the second version, in my case 2010, and the issue disappeared.

    By the way when did this issue start. There were a large number of 2010 patches. You will likely see them in your update history. Check the dates when they were installed and when you issue started.

    Ken
    Only office 2010 is installed.

    This issue occurs every few months. Whilst I.T. eventually sort it on their end (could be a permissions issue, I guess?), I was just doing some background research, in case I can fix it myself in the future.
      My ComputerSystem Spec

  5.    19 Jan 2018 #5

    If you are receiving but not sending you might want to change the SMTP (outgoing) port number. I think Outlook 2010 uses port 25 by default but most likely you want 587 as usually 25 is blocked.

    There are some pictures from 2007 here but it is the same place in 2010

    Setting up Outlook to send through SMTP on port 587 - Knowledgebase - 101sitehosting.com
      My ComputerSystem Spec

  6.    19 Jan 2018 #6

    lx07 said: View Post
    If you are receiving but not sending you might want to change the SMTP (outgoing) port number. I think Outlook 2010 uses port 25 by default but most likely you want 587 as usually 25 is blocked.

    There are some pictures from 2007 here but it is the same place in 2010

    Setting up Outlook to send through SMTP on port 587 - Knowledgebase - 101sitehosting.com
    I don't see exactly what they're explaining on that website.

    When I go to File > Account Settings > Account Settings... > Change..., I get the following:

    Click image for larger version. 

Name:	eb_stmp-1.png 
Views:	14 
Size:	11.6 KB 
ID:	173275

    If I click on More Settings..., I get:

    Click image for larger version. 

Name:	eb_stmp-2.png 
Views:	14 
Size:	13.2 KB 
ID:	173274

    I can't find anywhere to alter the SMTP outgoing port number.
      My ComputerSystem Spec

  7.    19 Jan 2018 #7

    You need to select your account within Outlook 2010 so go to Outlook> Account Settings > Change > More > Advanced.

    These pictures looks clearer perhaps Outlook 2010 authenticated SMTP server (default SMTP port 25) setup

    If not I'll install it and check for you but that would take a few hours. I use Office 2016 at the moment but I certainly had to change 25 to 587 in the past for this problem when I was using Office 2010.
      My ComputerSystem Spec

  8.    19 Jan 2018 #8

    lx07 said: View Post
    You need to select your account within Outlook 2010 so go to Outlook> Account Settings > Change > More > Advanced.
    These pictures looks clearer perhaps Outlook 2010 authenticated SMTP server (default SMTP port 25) setup

    If not I'll install it and check for you but that would take a few hours. I use Office 2016 at the moment but I certainly had to change 25 to 587 in the past for this problem when I was using Office 2010.
    On that website, when they click 'Account Settings', only 'Accounts Settings...' appears.

    However, I get:

    • Account Settings...
    • Delegate Access
    • Download Address Book...
    • Manage Mobile Notifications


    On the Account Settings dialogue, they have the account type as 'IMAP/SMTP' whereas mine shows 'Microsoft Exchange'.

    Maybe this is why I can't find anywhere to change the SMTP server port.
      My ComputerSystem Spec

  9.    19 Jan 2018 #9

    lx07 said: View Post
    You need to select your account within Outlook 2010 so go to Outlook> Account Settings > Change > More > Advanced.

    These pictures looks clearer perhaps Outlook 2010 authenticated SMTP server (default SMTP port 25) setup

    If not I'll install it and check for you but that would take a few hours. I use Office 2016 at the moment but I certainly had to change 25 to 587 in the past for this problem when I was using Office 2010.
    Hi there

    as @Ix07 says you need to configure OUTLOOK itself -- I've got outlook 2010 on a VM and tested. (Still good to have things like VM's for testing different versions of software etc. !!!)

    on the configuration (create new account) choose manual setup

    then enter YOUR ISP's MAIL servers / account names etc -- I prefer also IMAP as you can then easily see email on phones / tablets as well.

    You'll probably still have the same OUTBOUND server problem as a lot of ISP's won't allow you to SEND email from the wider internet without using a hideous browser web based solution. This is usually to prevent spambots etc.

    You can use a service like authsmtp for outbound email when on the Internet and away from home -- it's cheap enough if you prefer Outlook type of email clients. Decent documentation too.

    Reading (inbound email) presents no problems wherever you are from whatever ISP you have, Things like gmail might work too - but you need to look at their documentation.

    I wouldn't for private email use the work servers -- the problem with work servers is that the email address will be something like youraccount@yourwork.com and I think you want to use your own email address, Also depending on the nature of emails - some work places get a bit funny with loads of email from "non work related" stuff.

    Cheers
    jimbo
      My ComputerSystem Spec

  10.    19 Jan 2018 #10

    jimbo45 said: View Post
    Hi there

    as @Ix07 says you need to configure OUTLOOK itself -- I've got outlook 2010 on a VM and tested. (Still good to have things like VM's for testing different versions of software etc. !!!)

    on the configuration (create new account) choose manual setup

    then enter YOUR ISP's MAIL servers / account names etc -- I prefer also IMAP as you can then easily see email on phones / tablets as well.

    You'll probably still have the same OUTBOUND server problem as a lot of ISP's won't allow you to SEND email from the wider internet without using a hideous browser web based solution. This is usually to prevent spambots etc.

    You can use a service like authsmtp for outbound email when on the Internet and away from home -- it's cheap enough if you prefer Outlook type of email clients. Decent documentation too.

    Reading (inbound email) presents no problems wherever you are from whatever ISP you have, Things like gmail might work too - but you need to look at their documentation.

    I wouldn't for private email use the work servers -- the problem with work servers is that the email address will be something like youraccount@yourwork.com and I think you want to use your own email address, Also depending on the nature of emails - some work places get a bit funny with loads of email from "non work related" stuff.

    Cheers
    jimbo
    It's a work e-mail account, on a work PC, on a work network; I have no idea which ISP they use etc.

    I usually just enter the e-mail address and password and it starts working.
      My ComputerSystem Spec


 
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