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  1.    03 Aug 2015 #11
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Pro 64-Bit

    I had the same issue exactly...It seems to be a bug with OneDrive's default settings...I posted my fix here:

    http://answers.microsoft.com/en-us/w...=1438650724267
      My ComputerSystem Spec
  2.    04 Aug 2015 #12
    Join Date : Aug 2015
    Posts : 2
    Windows 10

    Quote Originally Posted by Diane S View Post
    Outlook appeared at first to be working perfectly until I tried to send an email. It will not leave the outbox and I get the following message.
    Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.'
    All tests work fine and it sends an email test with no problem. Just not a real email!
    Please can someone out there help me, it is very frustrating an I am now sorry that I ever upgraded to 10.
    I have checked the default which is correct and I even got a new email address to see if that would work but nothing.
    I have the same problem! Anyone have any easy solution for resolving this? Many Thanks.
      My ComputerSystem Spec
  3.    04 Aug 2015 #13
    Join Date : Aug 2015
    Posts : 11
    Microsoft 10

    Quote Originally Posted by figment View Post
    I had the same issue exactly...It seems to be a bug with OneDrive's default settings...I posted my fix here:

    http://answers.microsoft.com/en-us/w...=1438650724267
    Have looked at this and the folders in one drive all say empty. I do not know enough to start playing around with something like this. Getting more and more frustrated.
      My ComputerSystem Spec
  4.    04 Aug 2015 #14
    Join Date : Aug 2015
    Posts : 2
    Windows 10

    Quote Originally Posted by TheStand View Post
    Ok Called Windows 10 got transferred to Office 2010 help. Tech wanted me to redo all of my email accounts be cause all of the data must have gotten corrupted. I explained to him that The error said it could not open the data files because it did not have permission. He tried to tell me that the error message was probably wrong so I told him thank you and started T/S'ing myself...

    The error said it did not have permission to access the outlook data files. SO...... I opened my folder on my desktop, opened documents, opened outlook files and checked the security permissions on them.

    There is a .pst file for each of your mail accounts. I checked and on each of them the "Home User" permissions had been removed. Ihit edit and allowed access and **** BINGO**** My office 2010 now works fine.

    Don't bother calling Microsoft unless you want to go through hours of crap to fix a 3 minute problem.
    Went through the same process with same level of success, despite the guy on the other end doing his best. Given the link to your solution by a fellow sufferer and Twitter user.
    I've tried to do what you've suggested, all permissions seem to be allowed now for all my Outlook accounts but still can't access them (the permissions bit of the error message has now gone however).

    Anyone have any ideas?? Ready to bat Windows 10 into the reeds!
      My ComputerSystem Spec
  5.    04 Aug 2015 #15
    Join Date : Aug 2015
    Posts : 11
    Microsoft 10

    Quote Originally Posted by perkman1969 View Post
    Went through the same process with same level of success, despite the guy on the other end doing his best. Given the link to your solution by a fellow sufferer and Twitter user.
    I've tried to do what you've suggested, all permissions seem to be allowed now for all my Outlook accounts but still can't access them (the permissions bit of the error message has now gone however).

    Anyone have any ideas?? Ready to bat Windows 10 into the reeds!


    I am seriously thinking of reverting to 8.1 I am more than fed up!
      My ComputerSystem Spec
  6.    04 Aug 2015 #16
    Join Date : Aug 2015
    Posts : 2
    Windows 10

    Quote Originally Posted by fintan View Post
    I have the same problem! Anyone have any easy solution for resolving this? Many Thanks.
    HEY! I GOT IT CURED!! On advice, I opened a command prompt as an administrator, and typed in > "sfc /SCANNOW" ...and within 20mins it had repaired it!! I can send email again. (Hopefully this fix will remain intact too).
      My ComputerSystem Spec
  7.    05 Aug 2015 #17

    Quote Originally Posted by Diane S View Post
    Outlook appeared at first to be working perfectly until I tried to send an email. It will not leave the outbox and I get the following message.
    Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.'
    All tests work fine and it sends an email test with no problem. Just not a real email!
    Please can someone out there help me, it is very frustrating an I am now sorry that I ever upgraded to 10.
    I have checked the default which is correct and I even got a new email address to see if that would work but nothing.
    Seems upgrading to windows 10 moves some of the files that outlook needs to work to the wrong location, using 'sfc /SCANNOW' from an elevated command prompt replaces them in the correct folders.
    Last edited by Wullail; 07 Aug 2015 at 01:46.
      My ComputerSystem Spec
  8.    05 Aug 2015 #18
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Pro 64-Bit

    Quote Originally Posted by perkman1969 View Post
    Went through the same process with same level of success, despite the guy on the other end doing his best. Given the link to your solution by a fellow sufferer and Twitter user.
    I've tried to do what you've suggested, all permissions seem to be allowed now for all my Outlook accounts but still can't access them (the permissions bit of the error message has now gone however).

    Anyone have any ideas?? Ready to bat Windows 10 into the reeds!

    Please see my thread re: OneDrive issues:

    Windows 10 OneDrive Default Settings Causing Major Issues With - Microsoft Community
      My ComputerSystem Spec
  9.    05 Aug 2015 #19
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Pro 64-Bit

    Quote Originally Posted by Diane S View Post
    Have looked at this and the folders in one drive all say empty. I do not know enough to start playing around with something like this. Getting more and more frustrated.
    I would suggest disabling OneDrive as a temporary fix, (you may need to unlink your OneDrive account from your pc first) then wait for a patch...This is a HUGE, global issue, it has to be addressed eventually...Pls spread the word!
      My ComputerSystem Spec
  10.    05 Aug 2015 #20
    Join Date : Aug 2015
    Posts : 11
    Microsoft 10

    Quote Originally Posted by figment View Post
    I would suggest disabling OneDrive as a temporary fix, (you may need to unlink your OneDrive account from your pc first) then wait for a patch...This is a HUGE, global issue, it has to be addressed eventually...Pls spread the word!
    If I knew how to disable it I would. Somehow I have Outlook working but I lost all my contacts!!
      My ComputerSystem Spec

 
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