Outlook 2016 doesn't show sent mail in sent mail folder

  1. jimbo45's Avatar
    Posts : 10,805
    Windows / Linux : Arch Linux
       #1

    Outlook 2016 doesn't show sent mail in sent mail folder


    Hi there

    I have 2 Windows VM's testing different releases of OFFICE (one with Office 2010 and the other with Office 2016 installed)

    Basic edition of Windows is identical -- the same VM "cloned" and on 1 I installed office 2010 (plus service packs) and on the other I installed Office 2016 with updates. Both versions of outlook have same options for mail etc as far as I can see..

    Outlook 2010 behaves perfectly -- Outlook 2016 - can't see what I've sent but I do know it does get sent because the inbox works OK

    Have I missed a hidden setting in OUTLOOK 2016 -- I want to see what I've sent -- i.e sent mail should appear in my OUTBOX.

    Mail servers are the same (from ISP not from exchange work mail servers) and have set to IMAP.

    Have disabled email on phone while testing to avoid any spurious activity there too.

    Cheers
    jimbo
      My Computer

  2. lx07's Avatar
    Posts : 5,479
    2004
       #2

    The "Outbox" is only for unsent mail so I guess you don't mean that but rather "Sent Mail"?

    Anyway, what is your email account?

    My sent mail for gmail (bottom account below) shows not under "Sent Items" but "[Google Mail]\Sent Mail" whereas my outlook.com account (top one below) shows in the root of the IMAP tree.

    Outlook 2016 doesn't show sent mail in sent mail folder-capture.png

    You can change the root folder path (that is the name of the directory that the "inbox", "sent items" etc directories are stored under on your IMAP server) here:

    Outlook 2016 doesn't show sent mail in sent mail folder-capture.png

    but while entering the root folder name here works for other IMAP mail accounts I use (so you see "Sent Items" under root not subdirectory) I use I never got it to work properly for Gmail on Outlook 2016 for some reason.
      My Computer


 

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