new contacts not useable

Page 1 of 2 12 LastLast

  1. Posts : 21
    10 (from 7)

    new contacts not useable

    Windows 10 mail. I can create a new contact and it appears in the list of people: however; if I want to send a new email to that new address (New-then type in the first letters of the name- that address does not offer itself.
    Does anyone know the possible reasons for that?
      My Computer

  2. Posts : 27,673
    Windows 10 Pro x64 Version 21H1

    Hi thesaint2

    I've seen this in using a browser. It won't acknowledge until I refresh browser, F5 or close page and reopen.

    I don't use this app much but I would think the next time it syncs mail the address will be available. You could try the sync icon although it says sync this view.

    While not a working solution you could try this. Add a fake address then close the mail app and restart the app. If the address is immediately there I think it would confirm a timing issue.
      My Computer

  3. Posts : 21
    10 (from 7)
    Thread Starter

    Thanks for your suggestions Ken. I tried them but I still cannot email new additions to my contacts list
      My Computer

  4. Posts : 27,673
    Windows 10 Pro x64 Version 21H1

    Have to see what members you use app say.

    Do they ever work, say half an hour later?
      My Computer

  5. Posts : 2,320
    Windows 10

    The Mail App and People App(Contacts) are separate but linked.
    I would go through your Windows settings to make sure they are both running in the background.

    Settings > Privacy > Email > People > On
    Settings > Privacy > Background Apps > Mail/People > On.

    On each Email Account go to settings > Change mailbox sync settings and make sure Contacts is On > done > Save.
    Make sure the Mail App and Contacts App are up to date by going to the MS Store.
    After that lot Restart.
    It may take a while depending on what your Sync settings are.

    At the end of the day you can uninstall both Apps and get them from the MS Store again. There is a tutorial on here on how to do that.

    I do use the Mail App.
      My Computer

  6. Posts : 21
    10 (from 7)
    Thread Starter

    Good Morning Ken & Helmut,
    Ken, the "Mail" contacts list works for all current contacts - but not for newly inserted contacts, even after a reset of the laptop.

    Helmut, Thanks for your suggestions, I will try them as soon as I get a chance.
      My Computer

  7. Posts : 21
    10 (from 7)
    Thread Starter

    Thank you gentlemen.
    Email reset in settings. All is well now.
      My Computer

  8. Posts : 27,673
    Windows 10 Pro x64 Version 21H1

    Glad its working. I looked for reset but could not find.

    I went settings, Accounts, email & app accounts. Couldn't find a reset, found manage.

    Was your process different?

    Thanks for posting your solution.
      My Computer

  9. Posts : 2,320
    Windows 10

    The Reset option was in my version of the Mail App about 6 months ago, but currently it's not there.

    MS seem to try out features on users. Currently here the left side Accounts list has a "boing" visual effect when selecting Accounts.
      My Computer

  10. Posts : 21
    10 (from 7)
    Thread Starter

    To reach "reset" I followed this path:- Windows Start Icon - Windows Settings - Apps - Mail & Calendar - Advanced Options - Reset
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:56.
Find Us

Windows 10 Forums