Windows 10: new contacts not useable Solved

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  1.    17 Dec 2017 #1

    new contacts not useable


    Windows 10 mail. I can create a new contact and it appears in the list of people: however; if I want to send a new email to that new address (New-then type in the first letters of the name- that address does not offer itself.
    Does anyone know the possible reasons for that?
      My ComputerSystem Spec


  2. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       17 Dec 2017 #2

    Hi thesaint2

    I've seen this in outlook.com using a browser. It won't acknowledge until I refresh browser, F5 or close page and reopen.

    I don't use this app much but I would think the next time it syncs mail the address will be available. You could try the sync icon although it says sync this view.

    While not a working solution you could try this. Add a fake address then close the mail app and restart the app. If the address is immediately there I think it would confirm a timing issue.
      My ComputerSystem Spec

  3.    17 Dec 2017 #3

    Thanks for your suggestions Ken. I tried them but I still cannot email new additions to my contacts list
      My ComputerSystem Spec


  4. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       17 Dec 2017 #4

    Have to see what members you use app say.

    Do they ever work, say half an hour later?
      My ComputerSystem Spec


  5. Posts : 716
    Windows 10
       17 Dec 2017 #5

    The Mail App and People App(Contacts) are separate but linked.
    I would go through your Windows settings to make sure they are both running in the background.

    Settings > Privacy > Email > People > On
    Settings > Privacy > Background Apps > Mail/People > On.

    On each Email Account go to settings > Change mailbox sync settings and make sure Contacts is On > done > Save.
    Make sure the Mail App and Contacts App are up to date by going to the MS Store.
    After that lot Restart.
    It may take a while depending on what your Sync settings are.

    At the end of the day you can uninstall both Apps and get them from the MS Store again. There is a tutorial on here on how to do that.

    I do use the Mail App.
      My ComputerSystem Spec

  6.    18 Dec 2017 #6

    Good Morning Ken & Helmut,
    Ken, the "Mail" contacts list works for all current contacts - but not for newly inserted contacts, even after a reset of the laptop.

    Helmut, Thanks for your suggestions, I will try them as soon as I get a chance.
      My ComputerSystem Spec

  7.    18 Dec 2017 #7

    Thank you gentlemen.
    Email reset in settings. All is well now.
      My ComputerSystem Spec


  • Posts : 7,474
    Windows 10 Pro x64 Build 1709
       18 Dec 2017 #8

    Glad its working. I looked for reset but could not find.

    I went settings, Accounts, email & app accounts. Couldn't find a reset, found manage.

    Was your process different?

    Thanks for posting your solution.
      My ComputerSystem Spec


  • Posts : 716
    Windows 10
       18 Dec 2017 #9

    Goody.
    The Reset option was in my version of the Mail App about 6 months ago, but currently it's not there.

    MS seem to try out features on users. Currently here the left side Accounts list has a "boing" visual effect when selecting Accounts.
      My ComputerSystem Spec

  •    18 Dec 2017 #10

    To reach "reset" I followed this path:- Windows Start Icon - Windows Settings - Apps - Mail & Calendar - Advanced Options - Reset
      My ComputerSystem Spec


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