Windows 10: Recover User files from a previous computer hard drive Solved

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  1.    09 Dec 2017 #1

    Recover User files from a previous computer hard drive


    I did a search for answers to my problem and didn’t find what I needed. I apologize in advance, but I am desperate to recover my data. Sorry for the long post but here is the history leading to my problem. Recently MS did an update to my Windows 10 (believe 1703?). After that I found out the graphics card driver wasn’t supported, and my resolution was fixed 1280X1024. I purchased a new graphics card and the screen resolution was fine. A few days later It started getting the “blue screen” crash and automatic boot. The crashes became more frequent, so I returned the graphics card and replaced with a new one. That didn’t fix the crash issue and the crashes became more frequent with boot time increasing with each crash. Eventually the computer refused to boot and just locked up. I removed the hard drive and bought a new Dell XPS 8930. I have an external USB hard drive reader and I wanted to get my user files off the hard drive. The drive shows “system reserved” I assigned a drive letter and checked the “view hidden files” option. It only shows some system files. I checked the disk partition and there are two partitions. I am a total novice and would like some help in recovering my user files to put on my new computer. Thanks in advance for any help.
      My ComputerSystem Spec

  2.    09 Dec 2017 #2

    Posting a screenshot of disk management would help. It sounds like the old hard drive failed, though, and that was really the cause of your issues.

    Disk Management - How to Post a Screenshot of General Tips Tutorials
      My ComputerSystem Spec

  3.    09 Dec 2017 #3

    Click image for larger version. 

Name:	dskmgr 12-9-2017.JPG 
Views:	10 
Size:	120.3 KB 
ID:	167494
    Thanks, here is the screen shotClick image for larger version. 

Name:	dskmgr 12-9-2017.JPG 
Views:	10 
Size:	120.3 KB 
ID:	167494
      My ComputerSystem Spec

  4.    09 Dec 2017 #4

    The disk has lost its partition and you need to run specific partition recovery software which will recover all the files with it do not try file recovery software its just the partition that want recovering there are plenty of free one Active@ Partition Recovery restores deleted damaged volumes &amp disks. Freeware Data Recovery Software Toolkit
      My ComputerSystem Spec

  5.    09 Dec 2017 #5

    Something deleted all the other partitions on the drive. You might be able to restore the deleted partitions on the drive using software designed to do that.
      My ComputerSystem Spec


  6. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Dec 2017 #6

    Download and install: https://www.partitionwizard.com/free...-manager.htmll
    Post an image into the thread.

    Open administrative command prompt and type or copy and paste:
    bcdedit | find "osdevice"
    diskpart
    list disk
    select disk 0
    list volume
    list partition
    exit
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  7.    09 Dec 2017 #7

    zbook said: View Post
    Download and install: https://www.partitionwizard.com/free...-manager.htmll
    Post an image into the thread.

    Open administrative command prompt and type or copy and paste:
    bcdedit | find "osdevice"
    diskpart
    list disk
    select disk 0
    list volume
    list partition
    exit
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Why?
      My ComputerSystem Spec


  8. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Dec 2017 #8

    Wondering what happened to the partitions
      My ComputerSystem Spec

  9.    09 Dec 2017 #9

    I might be too late, until that desired partition is recovered, I highly recommend using tools and utilities existing on booted USB and/or DVD devices. Others will correct me if I'm wrong and give you better advice
      My ComputerSystem Spec

  10.    09 Dec 2017 #10

    Thanks everyone for your help. I purchased the recommended Partition Recovery Professional 16 and was able to recover my files. I am not a wiz at this however you people really helped me get through this.
      My ComputerSystem Spec


 
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