1.    04 Oct 2017 #1
    Join Date : Aug 2015
    Posts : 26
    Windows 10

    Unable to set new owner on user. The media is write protected


    Hi
    I had to reset Windows 10 due to a ransom ware attack. I mounted my backup using Aomei Backupper. I can view everything but my User files. When I select my User files I get the message: You don't currently have permission to access this folder. When I try to set permissions I end up with the message: Unable to set new owner on user. The media is write protected. I sure would appreciate some help on this.
      My ComputerSystem Spec
  2.    04 Oct 2017 #2
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,965
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Hi there. Is this an MS or local account? Is this an Administrative account with rights?

    Did you do everything that's laid out in this tutorial?: Change Owner of File, Folder, Drive, or Registry Key in Windows 10 Security System Tutorials
      My ComputersSystem Spec
  3.    05 Oct 2017 #3
    Join Date : Jul 2015
    Posts : 9,414
    Windows 10 Pro

    I don't know about Aomei, but in Macrium Reflect there is a check box to Allow access to restricted folders. If Aomei has something like that, make sure to check it.

    Click image for larger version. 

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      My ComputerSystem Spec
  4.    05 Oct 2017 #4
    Join Date : Aug 2015
    Posts : 26
    Windows 10
    Thread Starter

    I hate to admit it but I totally messed up in the beginning. When I couldn't open the mounted image I dragged it over to my desktop and lost many of my important files in the process. In the process this also left my mounted user file blank. I feel horrible but I learned a lesson. Thanks for trying to help.
      My ComputerSystem Spec
  5.    05 Oct 2017 #5
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,965
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Do you have a backup copy of your important files? If not, you may be able to move those folders elsewhere to open later.
      My ComputersSystem Spec
  6.    05 Oct 2017 #6
    Join Date : Aug 2015
    Posts : 26
    Windows 10
    Thread Starter

    All my current folders were on that system backup. I do have these files on a previous hard drive, which I plan to transfer over, but they are over a year old. In the future I will backup my user files separately.
    Thanks for your input.
      My ComputerSystem Spec
  7.    05 Oct 2017 #7
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,061
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by theweav View Post
    Hi
    I had to reset Windows 10 due to a ransom ware attack. I mounted my backup using Aomei Backupper. I can view everything but my User files. When I select my User files I get the message: You don't currently have permission to access this folder. When I try to set permissions I end up with the message: Unable to set new owner on user. The media is write protected. I sure would appreciate some help on this.
    Was drive containing your Aomei backup image online at the time of the ransomware attack? If so, it most likely was locked out by the attack, which would explain your lack of access.
      My ComputersSystem Spec
  8.    05 Oct 2017 #8
    Join Date : Jul 2015
    Posts : 9,414
    Windows 10 Pro

    That doesn't make any sense. If you copied the files out of a backup image files, they don't get deleted from the image. The image file would have to be completely rewritten to delete them.
      My ComputerSystem Spec

 


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