1.    13 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 4
    Windows 10

    Restore issue: Windows cannot find image


    I've recently made the change from Windows 7 to 10. When my tablet developed a screen fault, I followed the image backup guide onsite before requesting a manufacturer exchange. With the new tablet I've followed steps to restore the image, but I get the 'Windows cannot find a system image on this computer' message.

    Although I then followed the link for loading SATA drivers, I'm not familiar with them or quite sure what to do. The tablet is a Linux 820 with disk image saved to SanDisk SD and Windows installation recovery USB. I wonder if it's just easier using 3rd party or their is a user friendly way around this?
      My ComputerSystem Spec
  2.    13 Jun 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    Hi Pinhead. Welcome to the Tenforums @Pinhead.

    So I understand, what do you mean "Image backup guide onsite". Was this something you found at Tenforums?

    There are plenty of threads out there where Windows can't find its image.

    Before we go there though I wonder if you are loading the appropriate drivers to see the SD card reader. When you boot with your recovery drive can you enter command prompt(admin). Then with SD card in reader, which I assume is part of tablet, enter the following commands

    diskpart

    list disk

    Is your SD card listed? if not

    list volume

    Is your SD card listed?

    exit
    exit
      My ComputerSystem Spec
  3.    14 Jun 2017 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,490
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Pinhead View Post
    ... I followed the image backup guide onsite before requesting a manufacturer exchange. With the new tablet I've followed steps to restore the image, but I get the 'Windows cannot find a system image on this computer' message.
    ...The tablet is a Linux 820 with disk image saved to SanDisk SD and Windows installation recovery USB. I wonder if it's just easier using 3rd party or their is a user friendly way around this?
    @Pinhead, which 'onsite guide' do you mean? Can you give a link to the one you used? Was it here on TenForums?

    Can you confirm, this system image of the old tablet was made by Windows own 'Backup and Restore (Windows 7)' and that the SanDisk SD was ntfs formatted before you saved the image to it? If you put the SanDisk in the new tablet can you see it in File Explorer? Can you see a folder called WindowsImageBackup on it?

    By 'Windows installation recovery USB' do you mean you downloaded a Windows install USB using Microsoft's Media Creation Tool? Or that you made a Recovery Drive USB made by your Linx 820 tablet?
      My ComputersSystem Spec
  4.    14 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Thank you for the replies,

    Yes it was a guide on TenForums, among others, I looked for making a system image. Unfortunately on double checking inside the windows backup folder, it appears not to have been successful. I've since started from scratch and not long finished. Important files/ folders were also saved separately on a flash drive.

    It was Windows own Backup and Restore (Windows 7). Now I've looked at it's properties, SD card is actually exFAT. I can see it in explorer and did have a WindowsImageBackup folder which I've since deleted. It was a Recovery Drive USB made by the tablet. With all the stress at home I've not concentrated and done a proper job, been making simple mistakes.

    I'll have to take a break and my time to study TensForums articles on backing up my pc. The guides and reg files downloads have been a great help in the past.

    Appreciate you both taking the time to reply.
      My ComputerSystem Spec
  5.    14 Jun 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    You may wish to look into Macrium Reflect. Free, reliable and used by lots of members.

    https://www.tenforums.com/tutorials/...p-restore.html

    Ken
      My ComputerSystem Spec
  6.    14 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    You may wish to look into Macrium Reflect. Free, reliable and used by lots of members.

    https://www.tenforums.com/tutorials/...p-restore.html

    Ken
    I think I will study the article thank you, a relatively simple way to backup / restore would be great. Though not tech savvy I don't mind reading up, taking notes as I go. Having said that I do need to keep it user friendly, the nerve pain is driving me nuts lately. Typical of my luck, the replacement tablet for one with a screen fault (streaking lines) also has a similar fault.
      My ComputerSystem Spec
  7.    14 Jun 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,490
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Oh well, at least you had your important files/folders backed up (I always say you can never have enough backups).

    I use Window's own 'Backup and Restore' for all my system images, and I can concur that it's.... well... temperamental at best

    The restore itself is reliable - if it can find an image to restore. All sort of things like copying to another drive or renaming folders can 'break' it. It is also vital for the recovery boot media to be the same version and 'bits' as was used to make the system image. W7 cannot restore an image made by W10, W10 cannot restore a W7 image, nor can 32-bit media restore a 64-bit image.

    Macrium is the solution most on this forum recommend.
      My ComputersSystem Spec

 


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