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  1.    06 May 2017 #1
    Join Date : Jun 2016
    Posts : 123
    Windows 10 Pro

    System Image Restore Is Not Recognizing My Password


    This one has me puzzled and any help will be appreciated. The problem is System Image Restore does not recognize my Windows password. When I try to do a System Image Restore and enter my password, the message says the password is incorrect. It's the same password that I use successfully to logon to Windows. I do not understand why it is not accepted by System Image Restore when the very same password allows me to logon to Windows. The version of Windows is version 1511 build 10586.873.

    Print screen is not available on the login screen or I would post a screen shot.

    I am hesitant to go to the Creators Update with this problem.

    Thanks
      My ComputerSystem Spec
  2.    06 May 2017 #2
    Join Date : Oct 2014
    Posts : 2,467
    W10 Pro + W10 Preview

    Your signing in password and your Microsoft account password are different.
    If you have a Skype account that is the same as the M$ password as they are integrated.
      My ComputersSystem Spec
  3.    06 May 2017 #3
    Join Date : Jun 2016
    Posts : 123
    Windows 10 Pro
    Thread Starter

    I do not use Skype. I have tried my old password as well as the current one. Neither will work. I did change my Windows password recently. However, I have successfully executed System Image Restore in the recent past using my Windows password. I am at a loss for a solution that will allow me to use System Image Restore. Is there a way to reset the password used by System Image Restore?

    Thanks
      My ComputerSystem Spec
  4.    06 May 2017 #4
    Join Date : Oct 2014
    Posts : 2,467
    W10 Pro + W10 Preview

    Type credentials in Cortana search box....it will reveal all saved passwords when you click on show.....assuming you have saved any.
      My ComputersSystem Spec
  5.    06 May 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by TexasBandit View Post
    When I try to do a System Image Restore and enter my password, the message says the password is incorrect. It's the same password that I use successfully to logon to Windows. I do not understand why it is not accepted by System Image Restore when the very same password allows me to logon to Windows.
    @TexasBandit At last! Someone else who has this problem (I was beginning to think I was the only one).

    Let me expand on that for the benefit of other readers. One way to do a system image restore is to go to Settings > Update & security > Recovery and select Advanced start-up. When it reboots you can select Troubleshooting then System image restore. It's when System Image Restore starts that you are asked to choose an administrator account and give the password before you can continue.

    I have had this problem of no passwords being accepted, also in 1511 (coincidence?). I never found out why, probably something corrupt in the recovery environment. In the end...

    ...The inability of the 1511's recovery environment to handle passwords I fixed by going back to the beginning and starting over. I restored the original Windows 7 image then upgraded it to Windows 10 (1511) all over again. This time round its recovery environment worked as it should have in the first place...

    ... I still have no idea how 1511's RE got corrupted and ceased to recognise passwords. I'd still be interested to hear if anyone else has seen this obscure problem, and if so could you fix it?
    Multiple System Images using Backup & Restore - advice?

    There is of course another way to start a system image restore. Make a recovery drive and boot from that. Unlike booting into the system's own recovery environment you will not be asked for an account or password.

    I am hesitant to go to the Creators Update with this problem.
    On the test PC in that thread I linked to I had upgraded the faulty 1511 image to 1607 before I realised it had a problem. The 1607 recovery environment then handled passwords successfully.

    Of course, this in turn cast doubt on my 1607 image as that had been made by upgrading the old 1511 one. To be safe, it too had to be done again.
    Last edited by Bree; 06 May 2017 at 09:12.
      My ComputersSystem Spec
  6.    06 May 2017 #6
    Join Date : Jun 2015
    Posts : 217
    trying to install win10

    Same issue here. As bree mentioned, if you boot winre using a separate bcd entry you will be ok.

    The thing is very buggy.
      My ComputerSystem Spec
  7.    06 May 2017 #7
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 551
    Windows 10 Pro 64bit

    I tried to do system restore & got stuck with the incorrect password problem, same password accepted when logging into my MS account. I restored via Macrium image instead, logged in with pin & changed my password.
      My ComputerSystem Spec
  8.    06 May 2017 #8
    Join Date : Oct 2014
    Posts : 2,467
    W10 Pro + W10 Preview

    I think this problem is linked to two-step verification.

    https://support.microsoft.com/en-us/...p-verification.
      My ComputersSystem Spec
  9.    06 May 2017 #9
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by dencal View Post
    I think this problem is linked to two-step verification..
    Not for me, it wasn't. I don't have a Microsoft account. My machine that wouldn't accept any passwords in the Recovery Environment had only ever used local accounts.
      My ComputersSystem Spec
  10.    07 May 2017 #10
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 551
    Windows 10 Pro 64bit

    Quote Originally Posted by dencal View Post
    I think this problem is linked to two-step verification.

    https://support.microsoft.com/en-us/...p-verification.
    Although I do have 2-step verification I don't think it was the problem as I have been able to do a system restore in the past with it enabled. I also tried logging into my account on the pc with the password & that failed too. I was certainly careful in entering the password. After changing the password all was fine so I don't know whether something got messed up with the original password change or what else may have caused it.
      My ComputerSystem Spec

 
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